Jeany Choi

I’m a customer-focused professional with experience supporting customers and candidates in fast-paced, high-volume settings. I’m known for empathy, accuracy, and strong communication that keeps service quality high and issues resolved efficiently.

In my Customer Service Representative Trainee role for a travel account (Orbitz) at Teleperformance, I handled customer inquiries through phone, email, and chat—assisting with hotel bookings, flight reservations, and itinerary changes. I coordinated with vendors and internal teams, completed timely follow-ups, and maintained organized documentation to ensure accurate customer records and consistent CSAT performance.

I also built a solid foundation through HR and Psychology internships. As an HR / Recruitment Intern (Jobs180.com), I conducted recruitment outreach research across the Philippines and managed structured administrative databases to support candidate sourcing. As a Psychology Intern (Psych Guide Inc.), I administered assessments, documented results, and maintained organized and confidential client records while supporting evaluations and administrative coordination.

As a virtual assistant, I support daily operations by managing email inbox organization, organizing calendars and appointments, and prioritizing tasks. I conduct online research, compile structured summaries, and maintain organized digital file systems using Google Drive—bringing reliable remote work readiness, strong time management, and confident use of tools like Google Workspace, Trello, and Calendly.