Jeanne Viljoen

Managed customer orders, stock availability, and real-time order/delivery updates across Personal & Home Care (50%), Crop (45%), and Mining (5%) product portfolios. Served as SAP key user (SD/MM/FI/MRP), coordinated with commercial, finance, inventory, and logistics teams, and handled export processes including Letters of Credit and Cash on Documents.

Advised and trained staff on stock replenishment practices, analysing replenishment status to identify risks and implement mitigation strategies. Supported end-to-end inventory replenishment activities to maintain supply for commodity and specialty chemical operations.

Processed sales and purchase orders (including triangular sales orders and PFIs), followed up on ETAs for POs, and maintained PO registers and customer documentation in SAP. Coordinated with Impex for transportation arrangements, monitored stock levels and warehousing discrepancies, and handled imports/exports and customer queries to ensure satisfaction.

Prepared sales proposals, quotes, and presentations, and ensured accurate processing of customer orders including product, quantity, and delivery details. Managed follow-ups on outstanding orders and payments, addressed post-sales concerns, and maintained sales documentation and updated price lists.

Prepared and followed up on rental quotations, orders, and rental agreements while overseeing rental bookings, inventory, and processing rental invoices and credit notes. Managed client queries and day-to-day operational issues, including handling imports/exports and resolving shipping-related questions.

Built and maintained client relationships by managing enquiries, ensuring contract adherence, and coordinating internal teams to meet expectations. Produced regular contract performance reports, managed budgets for third-party contracts, verified contractor invoices, and reviewed SLAs and service levels against targets.

Managed an executive calendar, scheduled meetings, and coordinated communication across staff, clients, and stakeholders. Oversaw office administration including supplies and facilities management, and prepared reports and presentations for decision-making.

Provided director-level administrative support by managing schedules, emails, and correspondence, and coordinating meetings and events. Supported strategic initiatives through research, report preparation, and follow-up on action items to help ensure smooth office operations.

Provided administrative support to a barrister by managing schedules, appointments, and case-related coordination with clients and other legal professionals. Prepared legal documents and case files, supported research and evidence organization, and maintained accurate filing systems with a focus on confidentiality.

Completed a National Diploma in Business Administration at Tshwane University of Technology from 1993 to 1995.

Completed Matric at Birchleigh High School in 1992.