Faheema Kabley

Responsible for requesting rates from airlines, shipping lines, courier services, and road freight/transport providers. Calculated and analyzed costs, negotiated with subcontractors and suppliers to secure optimal prices for shipments, and selected the most cost-effective rates.

Managed the complete import clearing process from order implementation to final delivery for LCL, FCL, and Groupage consignments. Processed, tracked, and monitored shipments, collating all necessary documentation for customs clearance.

Liaised with overseas offices and international forwarders to ensure cost-effective cargo transportation and customer satisfaction. Managed the full import clearing process, including file registration, milestone completion, and charge capturing in CargoWise.

Managed the full import clearing process from order implementation to final delivery for LCL, FCL, and Groupage consignments. Processed, tracked, and monitored shipments, ensuring all clearing documentation was prepared and submitted.

Managed the full import clearing process from order implementation to final delivery for LCL, FCL, and Groupage consignments. Liaised with overseas offices regarding shipment status, vessel details, and rates, and ensured timely customs clearance.

Handled billing queries and resolved mobile-related issues such as number changes, upgrades, and insurance claims for the UK 02 Mobile Network Campaign. Provided troubleshooting for mobile devices and ensured adherence to correct system knowledge and processes.

Managed inbound calls, assisting UK customers with insurance policies, amendments, and claims. Handled complaints, quotations, sales, and policy cancellations, liaising with underwriters and other departments.

Followed up on order statuses, contacted carriers regarding deliveries, and processed refunds/exchanges for retail operations. Handled inbound calls to assist global customers with password escalation issues and provided information on services and products.

Managed the full import clearing process from order implementation to final delivery for LCL, FCL, and Groupage consignments. Prepared documentation for Port Health, State Vet, and Plant Inspection, and arranged payments to shipping lines and agents.

Assisted Key Account Managers with daily operations, including capturing L/C documents and processing clearing and cartage instructions. Obtained rates from overseas agents and shipping lines to support forwarding activities.

Managed one of the company's largest accounts, overseeing the full import forwarding process for LCL, FCL, and Groupage consignments. Quoted and negotiated buying and selling rates with local agents, co-loaders, shipping lines, and overseas partners.

Liaised with overseas/origin offices and international forwarders to ensure cost-effective cargo transportation and customer satisfaction. Managed the full import clearing process from order implementation to final delivery, including LCL, FCL, and Groupage consignments.

Registered all files and monitored all aspects of shipment forwarding, including collecting original documentation for consignees. Liaised with entry clerks and the Groupage department, ensuring all relevant documentation was available for clearance.

Managed the full import forwarding process for LCL, FCL, and Groupage consignments, including quoting and negotiating rates with agents and shipping lines. Ensured all relevant documentation was available for clearance and liaised with buyers, clients, and indent agents.

Registered forwarding/groupage files and managed/tracked indent orders. Liaised with local agents, co-loaders, and shipping lines for shipped on board details and charges, and handled invoicing for local agents/co-loaders.

Completed a comprehensive program in Customs Clearing and Forwarding, gaining essential knowledge and skills for the logistics industry.

Participated in workshops focusing on Law and Sea Contracts, Dangerous Goods, and Incoterms. Gained specialized knowledge in these critical areas of international trade.

Achieved certification as a CargoWise Operator, specializing in Transport, Customs Warehouse, Liner & Agency, and Cargo Solutions. Developed proficiency in using the CargoWise system for various logistics operations.

Studied the principles of international trade and freight management, providing a foundational understanding of global logistics operations.

Completed courses in Sea freight Groupage, Breakbulk Groupage, and Import Sea Registration & Tracking. Developed practical skills in managing various types of sea freight operations.

Obtained an Executive Secretarial Diploma, developing administrative and organizational skills essential for professional environments.

Successfully completed secondary education, earning a Matric Certificate.