Open to opportunities

Busisiwe Sithole

@busisiwesithole2

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Experienced International Logistics Customer Care Specialist focused on operational excellence.

South Africa

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What I'm looking for

I am looking for a role that values customer advocacy and operational excellence, with opportunities for growth and collaboration.

I am an experienced International Logistics Customer Care Specialist with a robust background in operational key account management, logistics management, and customer relationship management. My proven track record includes managing complex import/export processes, resolving customer queries, and ensuring compliance with international shipping regulations. I excel in generating detailed reports, negotiating competitive shipping rates, and maintaining precise invoicing, all while fostering positive customer experiences.

Currently, I manage the collection process for import/export and cross-trade shipments at Kuehne & Nagel, where I act as the customer advocate across all business units. I have orchestrated continuous improvement processes for data performance and ensured precise invoicing in alignment with customer-agreed rates. My previous roles have equipped me with the skills to negotiate competitive shipping costs, facilitate timely customs clearance, and maintain exceptional customer service, which I believe are crucial for driving operational success.

Experience

Work history, roles, and key accomplishments

Current

Import Export Logistics Customer Care Specialist

Current

Kuehne & Nagel

Jan 2023 - Present (2 years 5 months)

Currently managing the collection process for import/export and cross-trade shipments. Responsible for resolving customer queries, compiling shipping documents, and ensuring compliance with international shipping regulations. Focused on continuous improvement and maintaining customer satisfaction.

Customer Relationship Management SAP Invoicing Problem Solving Customer Advocacy

Senior Shipping Administrator

Merck Life Sciences PTY (LTD)

Apr 2020 - Jan 2023 (2 years 9 months)

Prepared and ensured accuracy of shipping documents, arranged cargo collections, and resolved shipment issues. Maintained freight bills and facilitated customs clearance, contributing to enhanced client satisfaction.

Customs Clearance Freight Management SAP Quality Control Client Communication Problem Solving

Customer Relationship Specialist

DHL Global Forwarding

Jan 2015 - Apr 2020 (5 years 3 months)

Managed customer relationships by providing accurate shipment estimates and ensuring timely customs clearance. Generated performance reports and established strong client connections to enhance retention.

Customer Relationship Management Customs performance reporting Client Communication Problem Solving Logistics Coordination Team Collaboration

Imports/Exports Controller

UTI Nissan SA Rosslyn Operation

Jul 2012 - Jan 2016 (3 years 6 months)

Conducted comprehensive import/export processing, managed customer quotations, and supervised container loading. Ensured compliance with customs formalities and maintained exceptional customer service.

Import Export Processes Customs Customer Service Logistics Supervision Communication Problem Solving Compliance Management

Imports/Exports Controller

DHL Express

Mar 2002 - May 2012 (10 years 2 months)

Ensured compliance in export/import processes, prepared shipment documentation, and monitored shipments for timely delivery. Assisted clients with dangerous goods shipments and coordinated cross-departmental efforts.

Performance Monitoring Risk Management Problem Solving