Lebohang Maqaba Masokoane
@lebohangmaqabamasoko
Customer Care and Logistics Specialist with 10+ years managing orders, stock reconciliation, and seamless client support.
South AfricaWhat I'm looking for
I’m a Customer Care and Logistics Specialist with over 10 years of progressive responsibility across supply chain coordination, order management, and client relationship functions. I’ve built my career in the construction chemicals, manufacturing, and energy sectors, where speed and accuracy both matter.
Across brands like BASF, Evonik Africa, and Schneider Electric, I’ve delivered service excellence by processing purchase orders (standard and non-standard), managing returns and warranty claims, and raising and resolving customer complaints. I handle inbound and outbound calls, chat, and emails, ensuring customers receive clear guidance and the right products and services.
On the logistics and back-office side, I’m strong in stock reconciliation, stock take and reconciliation, GRV processing on the system, and reconciling delivery notes with purchase orders and invoices. I coordinate warehouse-to-warehouse transfers, block and unblock stock on the system, and organize transportation and paperwork for drivers and securities.
I’m known for meticulous attention to detail, end-to-end order processing expertise, and cross-functional coordination with Buying Office and Stores. I’m at my best in high-demand environments where customer-centric support and complex workflow management are required.
Experience
Work history, roles, and key accomplishments
Customer Care Consultant
Schneider Electric
Jul 2021 - Aug 2025 (4 years 1 month)
Processed customer purchase orders, managed customer orders end-to-end, and resolved complaints through phone, chat, and email. Handled returns and warranty claims while coordinating follow-ups to ensure customer satisfaction.
Customer Service Assistant
Evonik Africa
Mar 2021 - Jun 2021 (3 months)
Processed sales orders and returns, including exports and local purchase orders, while providing responsive customer support. Conducted stock take and reconciliation and maintained relationships through calls and email follow-ups.
Customer Liaison Officer
MDN Construction Chemicals Solutions
Jan 2019 - Feb 2021 (2 years 1 month)
Managed customer order enquiries and processing by receiving orders via calls and email and updating purchase orders and stock records. Reconciled delivery notes with purchase orders and invoices, handled stock take, and prepared logistics documentation for drivers and securities.
Sales Coordinator & Logistics
BASF Construction Chemicals
Aug 2012 - May 2017 (4 years 9 months)
Coordinated logistics and order fulfillment by processing transfers, receiving deliveries, and organizing transportation. Reconciled deliveries with purchase orders and invoices, performed stock take and reconciliation, and supported customer follow-ups.
Education
Degrees, certifications, and relevant coursework
MANCOSA
Higher Certificate in Supply Chain Management, Supply Chain Management
2025 -
Pursuing a Higher Certificate in Supply Chain Management at MANCOSA (started July 2025).
Sysconf
Business and Office Administration (Training), Business & Office Administration
2011 - 2011
Completed Business and Office Administration 1 & 2 training through Sysconf.
Gauteng Department of Education
Basic Computer Literacy Certificate, Computer Literacy
2011 - 2011
Completed Basic Computer Literacy training through the Gauteng Department of Education (Johannesburg West).
Rochester Training Academy
Call Centre Training Certificate, Call Centre Operations
2011 - 2011
Completed Inbound and Outbound Call Centre training and Microsoft Office (Excel, Word, PowerPoint, Outlook).
Thutolore Secondary School
Grade 12, General Education
Completed Grade 12 at Thutolore Secondary School in Johannesburg.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
Interested in hiring Lebohang Maqaba?
You can contact Lebohang Maqaba and 90k+ other talented remote workers on Himalayas.
Message Lebohang MaqabaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
