Open to opportunities

Jean Louise de Jesus

@jeanlouisedejesus

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Experienced virtual health provider and online ESL tutor.

Philippines

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What I'm looking for

I seek a virtual role where I can apply my medical billing and virtual assistant training, provide patient-focused service, work remotely in a supportive team, and continue professional development.

I am an experienced independent service provider with seven years working across online education, medical billing, and virtual administrative support, dedicated to delivering excellent client service and accurate administrative work.

I have taught English online to diverse learners (51Talk, Preply), worked in BPO sales and customer service (TTEC, Global9, Sutherland), and handled medical billing and account receivables with USA commercial health insurance claims.

I hold a TESOL/TEYL certification, completed training as a Medical Virtual and Administrative Assistant, and continuously pursue additional certifications to strengthen my virtual health provider and telehealth administrative capabilities.

Experience

Work history, roles, and key accomplishments

Current

Online Homebased ESL Teacher

Current

Preply

Sep 2018 - Present (7 years 11 months)

Provided one-on-one English tutoring to diverse learners, assessed student levels and tailored lessons to individual needs to drive measurable improvement in language skills.

One On One Tutoring Lesson Customization Time Management Student Engagement Communication Skills

Current

Online ESL Tutor

Current

51Talk

Sep 2018 - Present (7 years 11 months)

Taught English to international learners across levels, assessed progress, and provided targeted feedback to improve student outcomes; delivered lessons remotely and maintained high student engagement.

TESOL Lesson Planning Assessments Feedback Time Management Communication Skills

US Account Officer

Global9

Jul 2018 - Dec 2022 (4 years 5 months)

Served US account customers by handling inquiries and support tasks, coordinating communications, and ensuring account-related issues were resolved via phone and email.

Customer Service Account Management Phone Support Email Support Attention To Detail Problem Solving Communication Skills

Universal Agent

Sutherland

Jul 2021 - Dec 2021 (5 months)

Provided multi-channel customer support for HughesNet including basic troubleshooting and billing assistance via email, phone, and chat to resolve customer issues.

Communication Skills Technical Troubleshooting Customer Support Billing Problem Solving

Medical Biller

Brookline

May 2018 - Jul 2018 (2 months)

Handled account receivables and investigated claim statuses, processed billing tasks for US insurance claims, and coordinated follow-ups to ensure timely payment resolution.

Medical Billing Claims Investigation Accounts Receivable Insurance Coordination Attention To Detail Medical Coding Communication Skills

Inbound Customer Service Representative

TTEC

Sep 2017 - Feb 2018 (5 months)

Assisted T-Mobile customers with billing, inquiries, and service requests via inbound channels, achieving issue resolution and maintaining customer satisfaction.

Inbound Customer Service Billing Support Phone Communication CRM Time Management

Sales Representative

Independent Service Provider

Operated as an independent service provider offering tutoring, sales of prepaid products and services, and administrative support across various clients over seven years.

Communication Skills Sales Tutoring Client Services Administrative Support Customer Service Time Management