Open to opportunities

Alexandra Seton

@alexandraseton

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Healthcare administrative support specialist skilled in dental insurance verification and HIPAA-compliant patient care.

Philippines

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What I'm looking for

I’m looking for a healthcare role where I can support patients with HIPAA-compliant administrative coordination—especially dental insurance verification, scheduling, and accurate documentation—while working in a professional, data-focused team that values confidentiality and timeliness.

I’m a Registered Nurse and healthcare administrative support professional focused on accurate patient coordination in fast-paced environments. I combine clinical awareness with detail-driven operations to help practices run smoothly.

Most recently, I worked as a Dental Virtual Assistant for a U.S.-based dental clinic, providing patient scheduling, insurance verification, appointment confirmation, and maintenance of patient records. I verified dental insurance eligibility, benefits, and coverage through payer portals and updated information in the practice management system.

I also coordinate directly with insurance providers to confirm coverage details, obtain pre-authorizations, and resolve eligibility discrepancies—supporting timely claims processing. Throughout every task, I maintain HIPAA compliance by ensuring the confidentiality and secure handling of protected health information (PHI).

Earlier, I built customer-facing and communication skills as an English Second Language Tutor and a Customer Care Representative, handling inbound and outbound inquiries and documenting interactions accurately. I’m motivated by professionalism, data accuracy, and reliable service for patients and partners.

Experience

Work history, roles, and key accomplishments

Dental Virtual Assistant

U.S.-Based Dental Clinic (Direct Client)

Jun 2025 - Jun 2026 (1 year)

Provided administrative and virtual support to a U.S.-based dental practice, including patient scheduling, insurance verification, appointment confirmation, and maintenance of patient records. Verified dental insurance eligibility and coverage via payer portals, coordinated with insurance providers to resolve eligibility issues, and maintained HIPAA compliance while handling patient inquiries.

Patient Scheduling Insurance Verification Insurance Eligibility HIPAA compliance Practice Management Systems

English Second Language Tutor

Engoo Tutors

Jul 2021 - Mar 2023 (1 year 8 months)

Delivered one-on-one English language instruction to international learners through virtual platforms. Created customized lesson plans to improve speaking, listening, reading, and writing skills, and assessed progress while providing constructive feedback.

Virtual Tutoring Lesson planning Learning Assessment

Customer Care Representative

Quantrics Enterprises Inc.

May 2020 - Jun 2021 (1 year 1 month)

Managed inbound and outbound customer inquiries via phone and digital channels, resolving concerns efficiently while adhering to company policies and service standards. Documented customer interactions and transactions in internal systems and consistently met customer satisfaction and productivity performance metrics.