Louise Nicolette Banaag

Assisted residents with daily living activities and executed healthcare plans in adherence to professional guidelines. Offered companionship and emotional support to promote a positive environment.

Supported clients with daily activities and mobility while maintaining clear care documentation. Provided individualized care and companionship aligned with established care plans.

Managed daily living assistance, mobility support, and medication reminders per client plans. Communicated effectively with clients and multidisciplinary care teams to ensure safety and care adherence.

Managed high-volume client correspondence, resolving over 50 professional emails daily while maintaining strong service metrics. Ensured accurate and timely responses to international clients across multiple time zones.

Conducted over 20 live online instructional sessions daily for international students, adapting delivery styles to foster engagement. Maintained high student satisfaction ratings through active listening and effective cross-cultural communication.

Collaborated with medical providers to conduct nursing assessments, record vitals, and assist with treatments. Administered medications and educated patients and families on post-visit care plans.

Delivered interactive language instruction, developed tailored lesson plans, and tracked student performance metrics over time.

Processed medical and insurance claims with high accuracy and operational efficiency. Reviewed claim details against established guidelines to ensure precision and compliance.

Handled inbound customer inquiries, resolved diverse customer issues, and maintained strong customer satisfaction metrics.

First Aid and CPR/AED Level C certification completed in October 2023.

Completed a Bachelor of Science in Nursing degree.

Completed specialized training in patient intake, appointment scheduling, referral coordination, and revenue cycle management fundamentals.

HIPAA Compliance Certification obtained through Clinovate Virtual.

Registered Nurse credential obtained from the Professional Regulation Commission.

Grade: Dean's Lister

Earned a Personal Support Worker Certificate and was named to the Dean's List.

First Aid for Opioid Poisoning Emergencies certification completed in December 2023.