JFJean F
@jeanf1
Bilingual professional specializing in HR-GA and content moderation.
IndonesiaWhat I'm looking for
I am a bilingual professional with a strong background in content moderation and human resources-general affairs. My experience spans across various roles where I have effectively managed sensitive content, translated reports for multinational teams, and supported administrative needs in dynamic environments. I thrive in roles that require cross-cultural communication and meticulous attention to detail.
Currently, I am working at the Korea-Indonesia Industry and Technology Cooperation Center, where I administer documentation for Korean expatriates and manage work visas and residence permits. My previous role as a Content Moderator for the LINE Fukuoka Project allowed me to maintain a high accuracy rate in reviewing user-generated content, significantly reducing harmful incidents. I am passionate about leveraging my skills in subtitling, content QA, and cross-lingual media services.
Experience
Work history, roles, and key accomplishments
Human Resources and General Affairs
KITC (Korea-Indonesia Industry and Technology Cooperation Ce
Aug 2024 - Present (11 months)
Administered documentation for Korean expatriates in Indonesia, managing work visas, residence permits, and other legal formalities. Supported various Korea–Indonesia bilateral collaboration activities.
Customer Care Representative (DSF Project)
PT. Transcosmos Indonesia
Feb 2024 - Aug 2024 (6 months)
Resolved 95% of customer complaints in the first interaction and improved customer retention by 10% through personalized engagement. Gathered feedback to improve service delivery.
Content Moderator (LINE Fukuoka Project)
PT. Transcosmos Indonesia
Aug 2021 - Jan 2024 (2 years 5 months)
Maintained a 90%+ accuracy rate in reviewing user-generated content and reduced harmful content incidents by adhering to strict moderation guidelines. Summarized monthly Indonesian content trends for Japan and Thailand stakeholders, and created bilingual reports to support regional policy updates.
Barista
PT. Kopi Petani Indonesia (Koppi)
Dec 2020 - Aug 2021 (8 months)
Delivered high-quality service, increasing repeat business by 15%. Managed stock efficiently, reducing shortages by 20%.
Trip Specialist
PT. Wiyata Saba Indonesia (Wisata Sekolah)
Oct 2019 - Mar 2020 (5 months)
Managed travel itineraries with 95% client satisfaction. Designed promotional materials, increasing bookings by 15%.
Administrative Staff
PKBM NEGERI 09
Oct 2015 - Apr 2017 (1 year 6 months)
Improved data management efficiency by 25% and coordinated tutor schedules and student reporting accurately. Helped mediate student-staff conflicts, promoting collaboration.
Education
Degrees, certifications, and relevant coursework
UPUniversitas Pamulang
Bachelor of English Literature, English Literature
Grade: 3.47
Studied English Literature, focusing on literary analysis, critical theory, and linguistic studies. Achieved a GPA of 3.47 upon graduation.
SMK Nusantara
Vocational Diploma, Software Engineering
Completed a Vocational Diploma in Software Engineering, gaining practical skills in programming and system development. The curriculum covered fundamental concepts essential for a career in software.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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