jean ballesteros

I bring a customer-first mindset rooted in responsibility, dedication, and a disciplined, punctual approach. I’m proactive and persuasive when guiding people through problems, and I stay calm under pressure while solving challenges efficiently.

In my customer service roles, I provided support via live chat and inbound calls—handling inquiries and technical issues for mobile devices, tablets, and computers. I performed diagnostics and troubleshooting, guided customers through appropriate repair solutions, resolved network errors, and answered data plan questions to protect service continuity.

I also built strong people skills through hands-on care work. As a counselor at a camp for individuals with special needs, I supported daily living tasks, adapted care to each person’s abilities, and created a safe, inclusive environment—while engaging campers in activities like dancing, hiking, and arts and crafts.

Earlier experience strengthened my operational and communication capabilities: reception, appointment coordination using Google Calendar, invoicing, and payment processing. My education in Radio & Television Production shaped my creative and communication foundation, which I use to connect with people and translate information clearly.