At Creative Circle - Howard University, I authored a Section 508 / WCAG 2.1 AA accessibility SOP that established baseline standards, ownership models, and remediation workflows. This work created the university's first formal web accessibility program.
At CareFirst – BlueCross BlueShield, I managed external email communications for a subscription list exceeding 600,000 contacts and used A/B testing to increase engagement by 12%. I also maintained accessibility and quality across digital properties.
At RadGov - The U.S. House of Representatives, I served as the primary product liaison for 300+ House.gov websites and launched a self-service digital knowledge library that reduced web team call volume by 37%. Earlier, I supported CMS.gov and NINDS web content and CMS work.
