Open to opportunities

JC User

@jcuser2

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IT Support Supervisor and automation specialist delivering secure, customer-focused device support.

United States

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What I'm looking for

I’m looking for an IT leadership role where I can support end users at scale, strengthen MDM and systems administration, and use automation/API integrations to streamline workflows—while keeping security, privacy, and VIP-level service as my standard.

I’m a results-driven IT Support Supervisor and automation specialist with five years of experience across technical support operations, systems administration, and end-user support. I’m known for handling high-volume service requests while maintaining discretion and data security.

I leverage Mobile Device Management (MDM) to provision, secure, and troubleshoot distributed hardware using AirWatch, Eloview, and PAX. I also manage user accounts, access permissions, and password-related tasks to support privacy and compliance.

Across my roles, I set up and configure hardware for new hires, support secure off-boarding, and monitor IT systems through ongoing maintenance. I optimize IT workflows using integrations and automation (including API integrations) to deliver exceptional, responsive service.

Experience

Work history, roles, and key accomplishments

Support Supervisor

Shift4

Feb 2024 - Mar 2026 (2 years 1 month)

Served as the primary point of contact for IT-related queries, providing responsive support via Slack, phone, and email. Managed a fleet of enterprise mobile devices using AirWatch, Eloview, and PAX and handled secure onboarding/offboarding and user access/password tasks.

IT Support Slack Mobile Device Management Airwatch Eloview Hardware Setup Offboarding Password Tasks

Help Desk Analyst to Support Lead

Shift4

Jul 2021 - Feb 2024 (2 years 7 months)

Provided first-level technical support and troubleshooting for desktops, laptops, mobile devices, and peripherals across macOS, iOS, and Windows environments. Administered Google Workspace and Slack, coordinated vendor support for equipment, and maintained IT activity records, issue tracking, and inventory while updating self-service SOPs.