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J Chan

@jchan

I lead enterprise process transformations, global governance, and data-driven program delivery across complex operations.

United States
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What I'm looking for

I'm seeking a Global Process Owner opportunity where I can shape next-generation operating practices, lead Sales Operations transformation, and embed innovation through governance, analytics, process modernization, and cross-functional delivery.

At Intel, I lead business solutions for Foundry Services, designing governance and deployment frameworks for product ramps, system integrations, and global data readiness. I've led UAT and go-live delivery two weeks early, validated more than 2 million records to 99.9% accuracy, and supported a $3B divestiture across eight systems and 12 business units.

Across Intel, Northrop Grumman, and Honeywell, I've built future-state operating models, modernized processes, and guided complex cross-functional programs spanning Finance, IT, Legal, HR, Operations, suppliers, and senior leaders. At Northrop Grumman, I managed governance for a roughly $55M cyber security portfolio; at Honeywell, my automation and knowledge-management work reduced data retrieval time by 80% and delivered approximately $2M in annual savings.

I'm a Global Process Owner and Lean Six Sigma Green Belt who uses Agile, SCRUM, JIRA, analytics, and AI-assisted tools to turn transformation goals into repeatable operating practices and sustainable outcomes.

Experience

Work history, roles, and key accomplishments

Intel Corporation logoIC

IT Systems Analyst / Business Solutions Architect

Jan 2021 - Dec 2023 (2 years 11 months)

Served as Scrum Master and Agile Program Lead for Intel's Site Operations Product Team, orchestrating sprint planning and OKR delivery across five transformation initiatives. Led vendor assessment and security governance for next-generation Air Shuttle solution, and directed deployment of mobile asset tracking in Tririga.

Education

Degrees, certifications, and relevant coursework

UA

University of Arizona

Master of Science, Management Information Systems

Master of Science in Management Information Systems from the Eller College of Management.

University of Arizona logoUA

University of Arizona

Bachelor of Science, Computer Science

Bachelor of Science in Computer Science with dual minors in Media Arts and Asian Studies.

Tech stack

Software and tools used professionally

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