CVCamila Valdez
@camilavaldez
Product Success Manager driving SaaS adoption, product operations, and cross-functional delivery for digital teams.
MexicoWhat I'm looking for
I am a results-driven Product Success Manager and Digital Product Operations lead with 6+ years delivering SaaS and e-commerce initiatives, improving delivery speed and campaign efficiency through structured processes.
I have led end-to-end product operations, onboarding, and feature rollouts for Shopify DTC brands and built reporting systems that increased online revenue by 65%. I also directed 50+ digital product builds and coordinated international cross-functional teams across design, engineering, and QA.
My approach combines agile delivery, clear requirements, and hands-on customer support to drive product adoption and measurable outcomes; I prioritize structured communication, technical troubleshooting, and continuous experimentation.
Experience
Work history, roles, and key accomplishments
Director of Strategy & Digital Ops
Sinónimo Creative Studio
Jan 2020 - Present (6 years)
Led digital strategy and workflow optimization for 20+ clients across SaaS, retail, and e‑commerce, improving delivery speed and campaign efficiency by 40%+. Managed cross-functional teams and guided customer onboarding and product adoption.
E-commerce & Digital Product Lead
AO Sport
Jan 2022 - Jan 2024 (2 years)
Owned end-to-end product operations for a Shopify DTC brand, implementing UX improvements and data-driven experiments that increased online revenue by 65%. Built reporting systems to support product decisions.
Growth & Digital Strategy Consultant
Chicago Philharmonic
Jan 2021 - Jan 2023 (2 years)
Developed acquisition and retention strategies using Meta, Google, and TikTok; managed content workflows, segmentation, and digital communication systems to improve engagement.
Product Manager (Consultant)
Ride-Hailing Platform
Jan 2021 - Jan 2022 (1 year)
Managed development of a ride-hailing app delivering real-time tracking, dynamic pricing, safety flows, and in-app payments; oversaw sprints, QA, UAT, and multi-team coordination.
Product Manager / Project Lead
Maidsoft
Jan 2019 - Jan 2021 (2 years)
Led 50+ digital product builds including an international B2B marketplace app; managed requirements, sprint planning, and multi-timezone delivery while supporting hundreds of early users through onboarding and feedback cycles.
Communications & Cultural Lead
Government of Aguascalientes
Jan 2018 - Jan 2019 (1 year)
Managed multi-stakeholder communications projects across public institutions, delivering frameworks, content, and regional coordination between Mexico and the USA.
Education
Degrees, certifications, and relevant coursework
UPUniversidad Panamericana
Master of Project Management, Project Management
Completed a Master's program in Project Management with focus on methodologies and delivery practices for complex projects.
Universidad Panamericana
Bachelor of Engineering, Innovation & Design Engineering
Completed a Bachelor's program in Innovation and Design Engineering emphasizing product design, engineering thinking, and innovation processes.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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