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JB Cartano

@jbcartano

Technical Support Engineer at Delinea supporting identity security and PAM, with PowerShell automation and VPN infrastructure experience.

Philippines

Message

At Delinea, I delivered enterprise-level SaaS support for identity security and Privileged Access Management solutions. I investigated complex escalations, maintained VPN infrastructure, and supported integrations with Active Directory and Azure AD.

At N-able Technologies B.V., I supported global partners with terminal machine deployment, system configuration, and Windows updates. I also developed PowerShell scripts for system automation at Delinea and am ITIL V3 Foundation Certified.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Cleaning in Motion

Nov 2025 - Present (11 months)

Cold calling B2B appointment setter for parking lots and indoor cleaning. Scheduled appointments for carpet cleaning, discussed service pricing, and provided information about available services.

Cold Calling B2B Appointment Setting Customer Service

Technical Support Engineer II

Delinea

Nov 2024 - Nov 2025 (1 year)

Delivered enterprise-level SaaS technical support for identity security and Privileged Access Management (PAM) solutions. Managed system security, cross integration with Active Directory and Azure AD, deployed VPN infrastructures, and developed PowerShell scripts for automation.

SaaS Support IAM Privileged Access Management Active Directory Azure AD VPN PowerShell System automation SLA Compliance Escalation Handling Risk Mitigation Cross Functional Collaboration

Technical Support Engineer (MSP)

N-able Technologies B.V.

Jul 2022 - Nov 2024 (2 years 4 months)

Managed terminal machine deployment and performance while maintaining system configurations and applying critical Windows updates. Diagnosed account-level issues through systematic troubleshooting and maintained case ownership.

Windows Updates System Configuration Troubleshooting Case Management Customer Satisfaction Operational Support

Carrier Operations Engineer

Just Press One

Oct 2021 - Jul 2022 (9 months)

Facilitated carrier and account operations, emphasizing compliance and data validation. Configured and maintained scripts for call routing and administered sensitive account information and operational workflows.

Carrier Operations Compliance Data Validation Scripting Call Routing Account Administration

Technical Support Engineer

NICE inContact

Dec 2019 - Oct 2021 (1 year 10 months)

Assisted enterprise clients with platform-related account challenges. Managed tickets through resolution while achieving response-time KPIs and articulated technical and operational updates clearly to customers.

Technical Support Ticket Management KPI Achievement Client Communication