Joeric Delarmente
@joericdelarmente
Highly motivated IT professional with extensive customer and technical experience.
PhilippinesWhat I'm looking for
I am a highly motivated IT professional with extensive experience in customer service, technical support, and leadership roles. My career spans over a decade, during which I have consistently delivered high results in various capacities, including Managed Services Engineer and IT Helpdesk Associate. My ability to learn new software and hardware quickly, coupled with my attention to detail, has enabled me to excel in troubleshooting and problem-solving.
In my current role as a Managed Services Engineer at DMARC, I assist clients in configuring and managing their email authentication processes, ensuring they achieve optimal DMARC protection. My previous experience at Sykes Asia Inc. as an IT Helpdesk Associate allowed me to serve as the first point of contact for customers needing technical assistance, where I honed my skills in diagnosing and resolving technical issues efficiently. I have also led teams to improve customer service operations, providing coaching and performance feedback to enhance team efficiency.
Experience
Work history, roles, and key accomplishments
Managed Services Engineer
Outsourced Quality Assured Services, Inc.
Dec 2023 - Present (1 year 7 months)
Responsible for configuring and managing DMARC records for clients, analyzing email authentication issues, and providing guidance on email security. Regularly checks reports, resolves DMARC problems, and communicates updates to clients.
IT Helpdesk Associate Tier 1
Sykes Asia Inc
Dec 2014 - Dec 2023 (9 years)
Served as the first point of contact for customers needing technical assistance. Provided troubleshooting for hardware and software issues, managed password resets, and maintained records using a ticketing system.
Team Leader
Infocom Technologies
Oct 2009 - Aug 2014 (4 years 10 months)
Led a team to ensure timely and efficient customer service. Evaluated processes, provided feedback, and handled performance reviews while addressing employee issues and coaching for improvement.
Technical Representative
Infocom Technologies
Aug 2007 - Oct 2009 (2 years 2 months)
Provided technical support to end-users via remote connection. Diagnosed and resolved issues related to internet connectivity, email clients, and VOIP services while ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
UEUniversity of the East
Bachelor of Science, Information Technology
2003 - 2007
Pursued a Bachelor of Science in Information Technology, focusing on various aspects of IT including software development, systems analysis, and network management.
Balingasa High School
High School Diploma
1999 - 2007
Completed secondary education, gaining foundational knowledge and skills necessary for further studies in Information Technology.
E. Rodriguez Elementary School
Elementary School Diploma
1993 - 1999
Completed elementary education, developing basic skills in literacy, numeracy, and social studies.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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