Anthony Canlobo
@anthonycanlobo
L2 IT Support Engineer specializing in Microsoft 365, Azure Entra ID, and Intune endpoint management.
PhilippinesWhat I'm looking for
I’m an MSP L2 Helpdesk Specialist and IT Support Engineer with 13+ years of experience delivering end-user support, systems administration, and cloud-based solutions across MSP and enterprise environments. I specialize in Microsoft 365 and identity platforms like Azure Active Directory (Entra ID), with a focus on troubleshooting complex issues fast and accurately.
In SLA-driven, ITIL-aligned environments, I handle identity and access management (IAM), user lifecycle administration (onboarding/offboarding), and endpoint management using Intune and Autopilot. I improve system reliability by resolving email, MFA, VPN, and connectivity problems, maintaining service continuity, and using root cause analysis to reduce repeat incidents. I also support multi-client environments with endpoint troubleshooting, patch management, and secure identity configuration with least privilege and RBAC.
I’ve worked across Windows (on-premises and cloud), Active Directory and Group Policy, and virtualization/remote access platforms such as VMware, Citrix, Hyper-V, and Azure Virtual Desktop (AVD). I’m comfortable using ServiceNow and Jira to manage ticket triage, escalations, and incident coordination, and I bring an IT service delivery optimization mindset to every support engagement.
Experience
Work history, roles, and key accomplishments
MSP IT Technician
Clearpath Technologies
Apr 2024 - Jun 2026 (2 years 2 months)
Provided remote L1–L2 technical support across multiple client environments, resolving hardware, software, and network issues while maintaining SLA compliance. Managed user onboarding/offboarding and administered Active Directory, Microsoft 365, Azure AD, and Intune for endpoint security and device compliance.
IT Support Engineer
Hammetech Ltd
Apr 2023 - Feb 2024 (10 months)
Monitored business-critical systems to identify performance bottlenecks and reduce recurring incidents. Delivered advanced troubleshooting and root cause analysis to minimize downtime and support SLA-driven service continuity.
IT Engineer
RFA Center for Excellence Inc.
Aug 2020 - Feb 2023 (2 years 6 months)
Provided advanced troubleshooting and backend support for enterprise clients, including root cause analysis. Monitored system performance and implemented improvements to enhance operational efficiency and maintain high availability with minimal downtime.
IT Service Desk Engineer (SME)
Jan 2017 - Apr 2020 (3 years 3 months)
Handled multi-channel L1–L2 support for enterprise users (phone, email, chat) while resolving issues within SLA targets. Served as an SME for advanced troubleshooting, mentoring team members, maintaining knowledge base documentation, and managing escalations in line with ITIL practices.
Resolved application and system issues across SAP, Mainframe, AS400, and POS environments to minimize business disruption. Provided remote desktop support, diagnosed complex issues, and escalated problems to improve turnaround time and reduce backlog.
Education
Degrees, certifications, and relevant coursework
TESDA
NC IV, Programming
Completed the Programming NC IV certification under TESDA.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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