Looking for a job

Anthony Canlobo

@anthonycanlobo

Message

L2 IT Support Engineer specializing in Microsoft 365, Azure Entra ID, and Intune endpoint management.

Philippines

Message

What I'm looking for

I want to support customers in SLA-driven, ITIL-aligned teams—handling L2/L3 troubleshooting, IAM/user lifecycle and endpoint management in Microsoft 365, Entra ID, and Intune to improve uptime, reliability, and service quality.

I’m an MSP L2 Helpdesk Specialist and IT Support Engineer with 13+ years of experience delivering end-user support, systems administration, and cloud-based solutions across MSP and enterprise environments. I specialize in Microsoft 365 and identity platforms like Azure Active Directory (Entra ID), with a focus on troubleshooting complex issues fast and accurately.

In SLA-driven, ITIL-aligned environments, I handle identity and access management (IAM), user lifecycle administration (onboarding/offboarding), and endpoint management using Intune and Autopilot. I improve system reliability by resolving email, MFA, VPN, and connectivity problems, maintaining service continuity, and using root cause analysis to reduce repeat incidents. I also support multi-client environments with endpoint troubleshooting, patch management, and secure identity configuration with least privilege and RBAC.

I’ve worked across Windows (on-premises and cloud), Active Directory and Group Policy, and virtualization/remote access platforms such as VMware, Citrix, Hyper-V, and Azure Virtual Desktop (AVD). I’m comfortable using ServiceNow and Jira to manage ticket triage, escalations, and incident coordination, and I bring an IT service delivery optimization mindset to every support engagement.

Experience

Work history, roles, and key accomplishments

L2 IT Support Engineer

HGS Offshore Ltd Philippines

Jan 2026 - Aug 2026 (7 months)

Provide L2 IT support for users, managing Microsoft Entra ID/Azure AD, on-prem AD, RBAC, MFA, SSO, Conditional Access, GPO, and user provisioning. Troubleshoot Windows, applications, VPN, connectivity, Imprivata, and enterprise printing. Manage JIRA tickets, document resolutions, and contribute to knowledge base articles.

MSP IT Technician

Clearpath Technologies

Apr 2024 - Jan 2026 (1 year 9 months)

Provided remote L1–L2 technical support across multiple client environments, resolving hardware, software, and network issues while maintaining SLA compliance. Managed user onboarding/offboarding and administered Active Directory, Microsoft 365, Azure AD, and Intune for endpoint security and device compliance.

L2 Technical Support Active Directory Intune Endpoint management Endpoint Security VPN Troubleshooting SLA Management User Onboarding

L2 IT Support Engineer | Escalations

Hammetech Ltd

Apr 2023 - Feb 2024 (10 months)

Monitored business-critical systems to identify performance bottlenecks and reduce recurring incidents. Delivered advanced troubleshooting and root cause analysis to minimize downtime and support SLA-driven service continuity.

CIPP Backup And Recovery Backup and Disaster Recovery Bare Metal Servers SaaS Support iOS MacOS Remote Support Troubleshooting Maintenance Tickets Patch Management Patch Compliance Monitoring Performance Bottlenecks Troubleshooting Root Cause Analysis Incident Reduction

IT Engineer

RFA Center for Excellence Inc.

Aug 2020 - Feb 2023 (2 years 6 months)

Provided advanced troubleshooting and backend support for enterprise clients, including root cause analysis. Monitored system performance and implemented improvements to enhance operational efficiency and maintain high availability with minimal downtime.

Troubleshooting Backend Support Root Cause Analysis Operational Efficiency High Availability

IT Service Desk Engineer (SME)

HCL Technologies Philippines Inc.

Jan 2017 - Apr 2020 (3 years 3 months)

Handled multi-channel L1–L2 support for enterprise users (phone, email, chat) while resolving issues within SLA targets. Served as an SME for advanced troubleshooting, mentoring team members, maintaining knowledge base documentation, and managing escalations in line with ITIL practices.

Troubleshooting SME Mentor Knowledge Base First Call Resolution Improvement Escalation Handling ITIL Service Management Incident Management SLA

IT Helpdesk Support

Wipro BPO Philippines Ltd. Inc.

May 2016 - Dec 2016 (7 months)

Resolved application and system issues across SAP, Mainframe, AS400, and POS environments to minimize business disruption. Provided remote desktop support, diagnosed complex issues, and escalated problems to improve turnaround time and reduce backlog.

SAP Support Mainframe Support POS Support Remote Desktop Support Escalation Handling User Support