Jo User
@jbbuenafe11
Business Systems Analyst focused on reliable support, testing, and requirements-driven improvements.
PhilippinesWhat I'm looking for
I’m a result-driven Business Systems Analyst with experience across business systems, product configurations, and digital customer applications. I’ve supported users worldwide through troubleshooting, testing, escalation, and clear documentation—while partnering with developers to clarify requirements and improve system functionality against Software Requirement Specifications.
From configuring product rules and model setups in ERP platforms to leading UAT/FAT and executing regression testing before releases, I’m known for quality and operational readiness. I also contribute to planning build releases, creating test cases and work instructions, maintaining JIRA updates, and training new hires and interns—always aiming to enhance my potential and expand my knowledge in my chosen field.
Experience
Work history, roles, and key accomplishments
Business Analyst (Infor CRM)
Infor PSSC
May 2022 - Present (4 years 1 month)
Gathered and documented requirements and supported the translation team while coordinating testing with Quality Assurance. Created documentation for new Infor CRM features and acted as scrum master during sprint planning.
Business Systems Analyst
DMCI Homes
Nov 2021 - Apr 2022 (5 months)
Gathered and documented requirements from stakeholders and supported IT ticketing for Asset Management and HR. Conducted UAT with stakeholders and updated team business processes.
IT Analyst, Business Systems
Emerson Electric Asia Ltd.
Jan 2015 - Jun 2021 (6 years 5 months)
Provided daily support and troubleshooting for worldwide users on online store and ERP tooling, logging issues to CRM/ITSM workflows. Analyzed requirements, supported build/release planning, executed UAT/FAT and regression testing, and prepared release documentation and user training.
Associate Analyst - Configurator
Emerson Electric Asia Ltd.
Aug 2014 - Jan 2015 (5 months)
Classified Emerson products into product families and implemented product setup rules using model strings across business systems. Conducted quality testing for newly applied rules and performed troubleshooting for product-family issues.
Education
Degrees, certifications, and relevant coursework
Ateneo de Naga University
Bachelor of Science, Electronics and Communications Engineering
2008 - 2013
Earned a Bachelor of Science in Electronics and Communications Engineering from Ateneo de Naga University from 2008 to 2013.
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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