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Omar Gerard Concordia

@omargerardconcordia

Message

Business Analyst skilled in data-driven customer experiences.

Philippines

Message

What I'm looking for

I seek a collaborative environment that values innovation and growth opportunities.

I am a dedicated Business Analyst with extensive experience in creating user stories and enhancing customer experiences through data-driven solutions. Currently, I work at Dentsu Global Services – Merkle DACH, where I contribute to the Philip Morris Japan IQOS E-Commerce Project. My key achievement includes successfully drafting requirements for the Tokyo Sensorium 2024 Project, where I integrated various frontend and backend functionalities to meet specific business rules.

Previously, I honed my skills at Infor PSSC, where I led Agile initiatives and developed technical training materials to improve user adoption. My experience spans across multiple industries, including cloud software and manufacturing, where I have consistently delivered impactful solutions. I am proficient in tools such as JIRA, Confluence, and various prototyping software, which I leverage to streamline processes and enhance project outcomes.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

Dentsu Global Services – Merkle DACH

Sep 2023 - Present (2 years 9 months)

As a Business Analyst, I create User Stories for the Philip Morris Japan IQOS E-Commerce Project, enhancing the IQOS loyalty program and identifying integration endpoints. I work on both frontend and backend functionalities while drafting requirements for new features.

Frontend Development Backend Development API Endpoint Identification Confluence Figma Salesforce CRM Microsoft Office Suite

Business Analyst

Infor PSSC

Jun 2020 - Sep 2023 (3 years 3 months)

Led the drafting of user stories for the Infor EPM Suite - Office Integration, spearheading ad-hoc reporting functionality and improving documentation processes. Created technical training materials for user adoption.

Agile Methodologies Technical Training Confluence Figma Microsoft Office Suite Reporting Tools

Business Analyst

Pilmico

Oct 2018 - Jul 2020 (1 year 9 months)

Managed the project development cycle for the Meats Management System and Manufacturing Execution System, focusing on automation and process improvement from ideation to testing.

Process Automation Microsoft Office Suite

Data & Analytics Coordinator

White & Case LLP

Jun 2018 - Oct 2018 (4 months)

Generated and maintained reports on employee performance and utilization for various teams, contributing to data-driven decision-making.

Performance Analysis Team Collaboration Microsoft Office Suite

Data Analyst

TalentScout, Inc

Sep 2017 - Jun 2018 (9 months)

Prepared recruitment data reports and trends, managing the hiring process and overseeing interns to support organizational needs.

Data Reporting Microsoft Office Suite

Junior Data Analyst

Institutional Shareholder Services

Feb 2017 - Sep 2017 (7 months)

Analyzed Canadian Annual Reports with a focus on Executive Compensation, contributing to financial insights and reporting.

Data Analysis Financial Reporting Executive Compensation Microsoft Office Suite

Associate Datafeed Support Specialist

FactSet Philippines

Nov 2014 - Jan 2017 (2 years 2 months)

Provided inquiry support for FactSet’s Datafeed clients, ensuring data accuracy and client satisfaction.

Communication Skills Microsoft Office Suite

Intern

MISYS

Apr 2014 - Jun 2014 (2 months)

Assisted in various research and analysis tasks, gaining hands-on experience in the financial technology sector.

Financial Analysis Data Collection Team Collaboration Microsoft Office Suite

Education

Degrees, certifications, and relevant coursework

De La Salle University

Bachelor of Science, Information Systems

2009 - 2014

Completed a Bachelor of Science in Information Systems, focusing on the integration of technology and business processes. Achieved Dean's Lister status for three terms during the academic year 2010-2011.