I'm looking for a role where I can expand my skillset, I recently completed the Google Project Management course and I'm trying to work on building new abilities and experience by applying the experience I have with clear communication, managing expectations and conflict management in a collaborative, growth-focused team.
valentina vizcarra
@jazminvizcarra
I'm detailed oriented, highly organized and customer forward. In my experience I developed strong communication and problem-solving skills.
What I'm looking for
I am a detail-oriented, highly organized customer retention specialist with experience working in high-pressure environments and a strong focus on customer satisfaction.
I worked directly with existing customers to assess risks of contract rescission and cancellation, providing tailored solutions through de-escalation and negotiation to preserve accounts and improve retention rates.
My background includes account management, upselling and upgrading members, and six years in a finance role handling billing and ongoing travel expenses.
I am a self-motivated, self-taught learner who completed a Google Project Management course to strengthen my management and Agile project planning skills.
Experience
Work history, roles, and key accomplishments
Customer Retention Specialist
Arrivia
Jan 2024 - Jan 2025 (1 year)
Assessed situations leading to contract rescission and cancellation requests, de-escalated and negotiated with clients to maintain programs and improve customer retention over a one-year period.
Account Manager
Arrivia
Jan 2017 - Jan 2024 (7 years)
Managed accounts, performed upsells and upgrades for existing members and supported finance and billing operations over a seven-year span to increase revenue and ensure accurate billing.
Education
Degrees, certifications, and relevant coursework
Coursera (Google Project Management)
Professional Certificate, Project Management
2025 - 2025
Completed the Google Project Management course covering project planning, Agile methodologies, and PM responsibilities.
Universidad de Sonora
Physics
2012 - 2015
Studied physics with emphasis on advanced mathematics, analysis and programming logic including Python, Fortran, and C++.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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