Looking for a job

valentina vizcarra

@jazminvizcarra

I'm detailed oriented, highly organized and customer forward. In my experience I developed strong communication and problem-solving skills.

Mexico

Message

What I'm looking for

I'm looking for a role where I can expand my skillset, I recently completed the Google Project Management course and I'm trying to work on building new abilities and experience by applying the experience I have with clear communication, managing expectations and conflict management in a collaborative, growth-focused team.

I am a detail-oriented, highly organized customer retention specialist with experience working in high-pressure environments and a strong focus on customer satisfaction.

I worked directly with existing customers to assess risks of contract rescission and cancellation, providing tailored solutions through de-escalation and negotiation to preserve accounts and improve retention rates.

My background includes account management, upselling and upgrading members, and six years in a finance role handling billing and ongoing travel expenses.

I am a self-motivated, self-taught learner who completed a Google Project Management course to strengthen my management and Agile project planning skills.

Experience

Work history, roles, and key accomplishments

Customer Retention Specialist

Arrivia

Jan 2024 - Jan 2025 (1 year)

Assessed situations leading to contract rescission and cancellation requests, de-escalated and negotiated with clients to maintain programs and improve customer retention over a one-year period.

Customer Retention Negotiation Account Management Communication Attention To Detail

Account Manager

Arrivia

Jan 2017 - Jan 2024 (7 years)

Managed accounts, performed upsells and upgrades for existing members and supported finance and billing operations over a seven-year span to increase revenue and ensure accurate billing.

Account Management Upselling Billing Finance Operations Customer Service Relationship Management Sales