Rodrigo Aguilar

I’m a bilingual customer success professional with 2+ years of high-volume retention experience, focused on driving customer adoption, reducing churn, and expanding accounts through consultative relationship management.

At Alorica, I managed 120+ daily inbound calls from customers at risk of cancellation, consistently achieving a 55% monthly retention rate and ranking #1 on a 20-person team. I perform customer health assessments on every call, pinpoint root causes of dissatisfaction, and map them to the right product solution—then handle complex escalations (including billing disputes and unresolved cases) to restore trust and retain accounts.

I’ve also co-founded and led operations for two active businesses, managing customer relationships, vendor accounts, and day-to-day execution. I built and maintained internal web applications for inventory tracking, revenue monitoring, and client visit management, while owning onboarding, feedback collection, and account retention for distribution points.