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Jays Calendars User

@jayscalendarsuser

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I build reliable operations, customer support, and AI-enabled ecommerce workflows.

United States

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What I'm looking for

I'm looking for a fully remote U.S. role where I can improve operations, customer support, AI-enabled workflows, documentation, quality control, and cross-functional issue resolution.

I run Jay's Calendars LLC and Jay & Bee Multi-Service Help Center, managing ecommerce, custom products, design, administrative services, AI consulting, customer communication, fulfillment, and troubleshooting end to end.

At Quest Diagnostics, I processed up to 800 COVID-19 samples daily while maintaining strict standards for data accuracy, patient confidentiality, chain of custody, safety, and documentation. I also resolved patient and provider inquiries by identifying discrepancies, escalating issues, and coordinating with other teams.

Previously at Labcorp, I supervised processing supporting 5,000+ specimens and led accessioning workflows handling 400+ daily accessions. I use Claude, the Anthropic API, Model Context Protocol, Shopify, Canva, and automation to test prompts, evaluate outputs, document workflows, and improve repeatable customer-facing work.

Experience

Work history, roles, and key accomplishments

Current

Founder and Operations Lead

Current

Jay's Calendars LLC and Jay & Bee Multi-Service Help Center

Runs customer-facing businesses including ecommerce, custom products, design, admin services, and AI consulting. Manages Shopify and Canva workflows, customer communications, product listings, production schedules, order tracking, fulfillment, and troubleshooting.

Shopify Canva eCommerce Management Customer Support AI Consulting Prompt Engineering Workflow Automation Product Listing Order Tracking Fulfillment Troubleshooting

Laboratory Assistant, Toxicology

Quest Diagnostics

Jan 2021 - May 2026 (5 years 4 months)

High-volume specimen processing with a focus on data accuracy, patient confidentiality, and chain of custody. Processed up to 800 COVID-19 samples daily under strict safety, quality, and documentation protocols. Handled patient and provider inquiries, identified discrepancies, and coordinated escalations across teams.

Quality Assurance Excel

Cytology Processing Supervisor

Labcorp

Jan 2013 - Dec 2019 (6 years 11 months)

Supervised processing supporting 5,000+ specimens, upholding quality-control and turnaround standards. Trained staff in data handling, workflow execution, issue resolution, and compliance. Coordinated across departments to resolve discrepancies, report issues, and manage delays.

Quality Assurance

Cytology Accessioning Group Lead

Labcorp

Jan 2009 - Dec 2013 (4 years 11 months)

Handled 400+ accessions daily, focused on data completeness and accuracy. Resolved discrepancies, troubleshot reports, and set workload priorities. Managed inventory for the accessioning group.

Quality Assurance