Jay Mielyn Alvuiar

Audited catalogue listings in ZOHO CRM and ServiceNow, maintaining a 98.5% quality score across 90,000+ items and logging 1,200+ discrepancies.

Delivered 5-star food and beverage service to premium passengers in a high-volume airport lounge, managing orders via KOT systems and ensuring compliance with food safety standards.

Assisted customers with technical and account issues via chat, email, and phone, de-escalating irate customers and maintaining detailed records.

Launched and operated a small candle-making business during the pandemic, producing and selling hand-poured scented candles and managing social media promotion.

Created and scheduled marketing posts for real estate listings and promotions.

Responded to customer queries via chat and email, audited account statuses, and used Jira to track and escalate issues.

Managed invoices for the Engineering Department, reviewed blueprints for billing accuracy, and verified government documents for compliance.

Bachelor of Science in Business Administration with a major in Financial Management.