Aishat Shobowale
@aishatshobowale
MBA graduate skilled in customer service, operations, and administration.
ZimbabweWhat I'm looking for
I am an MBA graduate with four years' experience delivering customer service, administrative support, and process improvements across healthcare and logistics environments. I have managed customer interactions, processed sales orders and invoices, coordinated stock and deliveries, and implemented CRM solutions that improved response times by 20%.
I combine strong communication, problem-solving and time-management skills with hands-on experience in Microsoft Office and multiple CRM tools (Salesforce, AWS, Zendesk, Pipedrive, Jira). I am results-driven, detail-oriented, and seek opportunities to apply my administrative and customer service expertise to improve operational efficiency and client satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Administrator
234 Bites
Sep 2023 - Present (2 years 5 months)
Process sales and service requests, manage email inquiries, and maintain invoicing and customer records; implemented a CRM system that improved response times by 20% and resolved complaints to maintain high satisfaction.
Administrative Officer
Firstgateway Ideal Multibiz
Mar 2021 - Aug 2023 (2 years 5 months)
Processed sales orders, managed stock coordination with logistics, raised invoices and followed up on payments, and maintained organized filing systems to ensure timely order fulfillment and client satisfaction.
Administrative Assistant
QueenAbebs Enterprise
Jan 2020 - Oct 2020 (9 months)
Managed customer inquiries, assisted with invoicing and order processing, scheduled meetings and deliveries, and maintained electronic and hard-copy filing systems to support operations.
Education
Degrees, certifications, and relevant coursework
RURavensbourne University
Master of Business Administration, Business Administration
Grade: Distinction (dissertation)
Master of Business Administration (MBA) with a dissertation awarded Distinction, demonstrating strong research and analytical skills.
CUCaleb University
Bachelor of Science, Mass Communication
B.Sc. in Mass Communication focused on media, communication theory, and practical reporting skills.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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