Open to opportunities

Pratham Khanna

@prathamkhanna

Message

I support B2B operations, customer service, CRM records, and efficient administrative workflows.

United Kingdom

Message

What I'm looking for

I'm seeking an entry-level opportunity in a dynamic organization where I can contribute through customer support, administration, data handling, and business operations while developing professionally.

I'm supporting B2B operations at Serious Pig, managing client accounts, processing orders, maintaining invoices and customer records, and coordinating with sales, logistics, and operations teams.

Previously, I delivered customer support at Sainsbury’s, Air India, and British Telecom, resolving enquiries, tracking cases in CRM systems, and maintaining accurate records in high-volume environments. At British Telecom, I handled 80+ customer interactions daily and used Excel to analyse recurring issues.

With an MSc in Software Engineering from the University of West London, I bring data-handling, Microsoft Office, CRM, documentation, and problem-solving skills to entry-level operations or customer support work.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Serious Pig

Jan 2025 - Present (1 year 7 months)

Managed B2B client accounts and ensured accurate order processing and communication. Maintained and updated customer records, invoices, and transactional data.

Microsoft Word Outlook CRM Systems Data Entry Client Communication Time Management

Customer Service Representative

Sainsbury's

Jan 2023 - Dec 2024 (1 year 11 months)

Delivered high-quality customer support in a fast-paced retail environment. Resolved customer queries efficiently while maintaining service standards.

Customer Service Problem Solving Digital Services Record keeping

Customer Service Executive

Air India

Jan 2022 - Dec 2023 (1 year 11 months)

Managed high volumes of customer enquiries via phone and email. Logged and tracked customer cases using CRM systems and coordinated with internal departments.

CRM Systems Customer Service Case Management Data Entry

Customer Support Associate

British Telecom Pvt. Ltd.

Jan 2020 - Dec 2022 (2 years 11 months)

Handled 80+ customer interactions daily in a high-volume environment. Updated customer data in internal systems and used Excel to analyse recurring issues.

Customer Service Excel Data Entry Documentation Problem Solving