Jayde Sismey
@jaydesismey
Duty Manager focused on customer service, team supervision, and error-free cash/POS operations under pressure.
South AfricaWhat I'm looking for
I’m a Duty Manager with strong experience in customer service, team supervision, and daily store operations. I oversee smooth customer experiences, supervise staff and workflows, and handle customer queries, complaints, and conflict resolution with calm professionalism.
I also manage cash-ups, balance floats, and maintain financial accuracy through accurate POS operation. From Supervisor and Cashier roles at The Magic Company and experience as a Runner at Spur, I’ve built a reputation as a fast learner with high attention to detail, clear communication, and the ability to work independently in busy environments.
Experience
Work history, roles, and key accomplishments
Duty Manager
The Magic Company
Jan 2024 - Present (2 years 2 months)
Oversee daily store operations to ensure smooth customer experiences and maintain high service standards. Supervise staff, handle customer queries and complaints, and complete accurate cash-ups and float balancing.
Supervisor
The Magic Company
Jan 2023 - Jan 2024 (1 year)
Managed team schedules, task assignments, and daily workflow to keep operations running effectively. Supported staff training, assisted with stock control and reporting, and ensured gaming areas stayed safe, clean, and functional.
Cashier
The Magic Company
Jan 2022 - Jan 2023 (1 year)
Operated tills, processed payments, and balanced cash while providing friendly, efficient customer service. Assisted with customer queries and resolved minor issues while maintaining accurate transactions and adherence to store policies.
Runner
Spur
Jan 2021 - Jan 2022 (1 year)
Delivered meals to tables efficiently and professionally, supporting waitstaff during busy service periods. Maintained dining area cleanliness and contributed to a positive, fast-paced customer experience.
Education
Degrees, certifications, and relevant coursework
South City Christian College
Matric, Matric
Completed Matric (secondary school qualification) in 2022 at South City Christian College.
Availability
Location
South AfricaAuthorized to work in
Job categories
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