Open to opportunities

Nondu Novukela

@nondunovukela

Retail team leader and customer service professional who improves store operations, supports staff, and serves customers well.

Zimbabwe

Message

What I'm looking for

I want to maintain a good working environment with the staff, acknowledge people’s needs, and serve them well—while staying consistent with hygiene, transactions accuracy, and team coordination.

I’m a customer service and retail operations professional with experience across customer assistance, till operations, and coordinating store pay points. I focus on maintaining a clean, well-run environment, replenishing stock, and helping customers find the right products quickly.

As a Team Leader (CRC), I communicate over- and understocking, manage staff in the absence of a manager, and facilitate daily game plan meetings. I also support visual merchandising launches, train till operators, handle complaints, and keep strong attendance, dress code, and timekeeping standards to keep the team performing under pressure.

Experience

Work history, roles, and key accomplishments

Team Leader CRC

Woolworths

Jan 2023 - Jan 2026 (3 years)

Communicated over- and understocking for the department and managed staff when the manager was absent. Facilitated morning game plan meetings and assisted with monthly visual merchandising launches.

Department Stock Communication Team Leadership Staff Management Visual Merchandising

Pay Point Coordinator

Woolworths

Jan 2016 - Jan 2023 (7 years)

Coordinated till authorization and processed transactions efficiently. Trained till operators and handled complaints, while facilitating team game plan meetings.

Transaction Processing Till Authorization Training Complaint Handling Team Coordination

Customer Assistant/Till Operator

Woolworths

Jan 2011 - Jan 2016 (5 years)

Maintained hygiene at tills, replenished stock, and assisted customers by advising them and helping locate products. Balanced float at the end of each shift.

Customer Service Cash Handling stock replenishment Product Location Assistance Shift Close Float Balancing

Education

Degrees, certifications, and relevant coursework

Almega College

National Senior Certificate (Grade 12), Business Studies / Economics

Grade: Grade 12

Completed the National Senior Certificate (Grade 12) at Almega College, studying subjects including iSixhosa first language, English second language, Mathematics, Business Economics, Economics, and Accounting.