Looking for a job

Syed Moseen

@syedmoseen

Message

I support US financial-services customers across phone and non-voice channels, resolving account and payment issues.

India

Message

What I'm looking for

I'm seeking a remote customer service, customer support, or client support role serving US, UK, or Canadian customers.

I've supported US customers at Foundever across voice and non-voice channels in a financial services environment.

I handle account inquiries, payment information, financial transactions, and complaint resolution while safeguarding sensitive data.

I verify customer identity, document interactions in CRM tools, and escalate complex cases with clear notes for timely resolution.

I meet productivity, quality, and service-level targets while helping customers understand products, services, and account procedures.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Foundever

Oct 2025 - Jul 2026 (9 months)

Handled inbound and outbound calls and non-voice requests from US customers, providing clear and accurate support. Assisted with account inquiries, payment information, and complaint resolution while following security and compliance guidelines.

Education

Degrees, certifications, and relevant coursework

Samskruti College of Engineering and Technology

Bachelor of Technology, Computer Science & Engineering

Bachelor of Technology in Computer Science & Engineering from Samskruti College of Engineering and Technology, Hyderabad, Telangana, India, completed in June 2024.