Jayanta Das

Managed end-to-end customer journeys from discovery through solution recommendation, quotation, and project execution. Conducted technical discovery conversations and coordinated with internal teams for accurate design handovers and timely project execution.

Managed strategic relationships with prospective partners and business clients through the entire engagement life cycle. Led structured discovery sessions to align business objectives and propose customized partnership packages.

Executed customer-facing remote sales campaigns targeting international business prospects. Conducted qualification calls, addressed product objections, and achieved targeted monthly sales KPIs.

Managed end-to-end booking journeys, inquiries, and post-booking support for international travelers across global time zones. Upheld strict SLAs surrounding inquiry response times, customer issue resolution, and booking accuracy.

Provided front-line customer support and account management in a high-volume, fast-paced UK telecom environment. Leveraged active listening to diagnose customer inquiries, explain complex service billing, and resolve service disputes efficiently.

Handled high-volume customer inquiries concerning flight reservations, route availability, schedule adjustments, and fare rules. Delivered efficient, customer-focused service while achieving set daily reservation and conversion metrics.

Delivered consultative travel booking and service management for premium international clients in the US and UK. Managed full-cycle customer service operations including complex booking changes, cancellations, refunds, and emergency itinerary updates.

Completed a Diploma in Aviation, Hospitality & Travel Management (AHTM) from the Frankfinn Institute of Air Hostess Training.