Open to opportunities

Jayadev H

@jayadevh

Message

I accelerate enterprise SaaS and AI platform adoption through technical onboarding, integrations, and customer success.

India

Message

What I'm looking for

I'm looking to drive enterprise onboarding, SaaS or AI platform adoption, and technical customer outcomes through implementation, integrations, troubleshooting, and close collaboration with product and engineering teams.

I've led onboarding, implementation setup, and technical POCs for 15+ engineering teams using Ascendion's AAVA Generative AI platform. I reduce time-to-value through structured training, workflow walkthroughs, AI workflow optimization, and hands-on support for REST APIs, CI/CD integrations, and application logs.

Previously at Tenant India, I supported SaaS implementation for 20+ enterprise customers, reduced time-to-value by 25%, increased product adoption by 30%, and maintained 95% SLA compliance across Level 2 incidents and escalations.

My background also includes SQL-driven data validation, enterprise data integrity, customer support, and mentoring junior analysts. I enjoy translating business requirements into scalable platform implementations while connecting customers, product teams, and engineering teams.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Customer Success Engineer

Current

Ascendion Engineering Pvt Ltd

Nov 2025 - Present (9 months)

Led enterprise onboarding, implementation setup, and POC delivery for 15+ engineering teams on the AAVA Generative AI platform, accelerating time-to-value and platform adoption. Managed 50-60 monthly customer issues spanning REST API troubleshooting, CI/CD pipeline integrations, and workflow issues.