Open to opportunities

shalini anand

@shalinianand

Message

Customer Success professional driving SaaS adoption, retention, and data-informed solutions.

India

Message

What I'm looking for

I seek a customer‑facing role where I can drive SaaS adoption and retention, collaborate cross‑functionally, use SQL and API skills, and own onboarding and support to improve outcomes.

I am a B2B Customer Success professional with 4+ years of experience focused on driving SaaS product adoption, retention, and customer growth through proactive engagement.

I've led customer onboarding and training, customized product solutions to match business requirements, and managed L1/L2 support and escalations to maintain high satisfaction.

I analyze and validate customer data using SQL and Excel, work with product teams and vendors to drive improvements, and produce documentation and UAT support to streamline delivery.

I bring strong cross-functional collaboration, problem-solving, and communication skills, with hands-on experience in RESTful APIs, Postman, Webhooks, and support tooling to ensure successful customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Program Coordinator

Current

Bi Worldwide

Mar 2024 - Present (1 year 11 months)

Led customer onboarding and training to drive product adoption and long-term success, customized product solutions to customer requirements, and managed support tickets to meet SLAs while collaborating with product teams to drive improvements.

Customer Onboarding SQL Excel Jira Confluence RESTful APIs Stakeholder Management

Customer Success Engineer

Bi Worldwide

Feb 2023 - Mar 2024 (1 year 1 month)

Led customer onboarding and product training to accelerate adoption, integrated and supported product implementations per customer requirements, and managed L1/L2 support and escalations to maintain customer communication and satisfaction.

& Customer Success Troubleshooting Cross Functional Collaboration SQL Postman Webhooks

Software Developer

Capita

Sep 2021 - Feb 2023 (1 year 5 months)

Developed and grew a website component using C#, MVC, JavaScript, and SQL, debugged frontend UI issues, and delivered customized UI components to meet client requirements.

C++ASP.NET MVC JavaScript SQL UI Development