Ninad Pande
@ninadpande
Customer Success & Adoption Manager with technical SaaS expertise driving product adoption and retention.
IndiaWhat I'm looking for
I am a Customer Success & Adoption Manager with 5+ years in SaaS, combining enterprise technical support experience with proactive customer engagement to drive adoption, retention, and long-term value.
I currently lead product enablement and usage optimization initiatives for enterprise accounts, conducting regular discovery and enablement calls and co-leading enterprise onboarding for customers such as Druva, Nutanix, and LexisNexis.
My technical background includes resolving high-severity incidents, debugging data sync and forecasting issues with Splunk and Sumo Logic, querying PostgreSQL, using Postman for API investigations, and running SSO/IDP integrations—skills I leverage to bridge Support, Product, and Customer Success.
I focus on measurable impact: increasing feature usage rapidly through targeted enablement, creating onboarding content (40+ Supademo walkthroughs), preventing churn by restoring data integrity, and contributing to internal knowledge bases and process improvements.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Aviso AI
Oct 2025 - Present (5 months)
Drive adoption strategy across 28 SMB to enterprise accounts, increasing feature penetration and raising engagement (e.g., module usage to 150+ events in 30 days and engagement from 10 to 280+ events in one month).
Technical Support Engineer
Clari
Jun 2022 - Oct 2025 (3 years 4 months)
Managed 130–150 L1/L2 cases monthly across Clari products with 97% CSAT, responded to P1 incidents in <10 minutes and resolved 100–120 complex enterprise cases monthly, preventing churn in 5–6 accounts.
Application Support Engineer
Persistent Systems Ltd.
Dec 2020 - Jun 2022 (1 year 6 months)
Resolved ~15 high-complexity IAM enterprise production cases monthly with 94% CSAT, maintained >90% SLA compliance, and collaborated with engineering for patch deployments and permanent fixes.
Education
Degrees, certifications, and relevant coursework
Savitribai Phule Pune University
Master of Computer Application, Computer Applications
2017 - 2020
Completed a Master of Computer Application program focused on advanced software development and application design.
Savitribai Phule Pune University
Bachelor of Computer Application, Computer Applications
2014 - 2017
Completed a Bachelor of Computer Application degree covering foundational programming, databases, and software engineering concepts.
Availability
Location
IndiaAuthorized to work in
Job categories
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