MMMargaret Maggie
@margaretmaggie
Customer Success & Operations Specialist improving adoption, compliance, and efficiency.
IndiaWhat I'm looking for
I’m a Customer Success & Operations Specialist with 3+ years of experience delivering measurable outcomes in B2B SaaS and global e-commerce environments. I lead end-to-end client onboarding, product implementation, UAT testing, escalation management, and SLA-driven support—turning complex workflows into consistent, scalable delivery.
I’ve driven standout results including a 40% platform adoption improvement, a 93.5% productivity gain, and successful deployment of solutions to 250+ global users across 3 countries. I strengthen operations through process re-engineering, SOP development, data validation protocols, and proactive client health monitoring, while actively leveraging AI tools to enhance customer success workflows and operational efficiency.
Experience
Work history, roles, and key accomplishments
Client Operations Specialist
KNOW App
Jun 2025 - Present (10 months)
Led end-to-end enterprise client onboarding, achieving 100% SLA compliance for 100+ activations and cutting average go-live time by 30% through implementation playbooks. Drove a 40% platform adoption improvement in Q1 and maintained zero escalations across 50–80 weekly support tickets by proactively resolving configuration and workflow issues.
Product Compliance Specialist
Amazon
Nov 2022 - May 2025 (2 years 6 months)
Improved productivity by 93.5% through systematic process re-engineering and intelligent automation. Architected and deployed a regulatory documentation tool used by 250+ associates across India, Germany, and China, reducing manual effort by 40%, while managing compliance operations with 100% accuracy and reducing audit response time by 13.75%.
Education
Degrees, certifications, and relevant coursework
Oxford College of Engineering
Bachelor of Engineering, Computer Science
Completed a B.E. in Computer Science at Oxford College of Engineering in Bengaluru in 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Portfolio
margaret-maggie.github.io/portfolio1Job categories
Skills
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