Kaustabh Mitra
@kaustabhmitra
I drive enterprise SaaS adoption, retention, and expansion through customer success.
IndiaWhat I'm looking for
I'm currently onboarding enterprise customers at Adit, delivering customized implementation plans that reduced average time-to-value to 15 days and increased core-feature activation by 18%.
Previously at Phreesia, I managed 30+ high-value enterprise accounts with ACV exceeding $400K. I improved renewal rates by 15%, reduced churn by 20%, and led QBRs and EBRs with C-level stakeholders.
At PharmaAce Analytics, I grew quarter-on-quarter revenue by 8% through strategic enterprise account engagement and built 10+ Excel and Qlik Sense dashboards to support client decision-making. I also led implementations, training, and customer-specific testing for analytical reporting products.
Across SaaS, analytics, and client-facing operations, I combine onboarding, technical support, account growth, and data-driven success planning. I've mentored new hires, partnered across sales, engineering, and support, and helped customers realize measurable ROI.
Experience
Work history, roles, and key accomplishments
Technical Onboarding Specialist
Aditadv Tech Private Limited
Aug 2025 - Present (1 year 1 month)
Onboarded 40+ enterprise customers, delivering customized implementation plans and achieving an average time-to-value of 15 days. Conducted product demos and training sessions, increasing feature activation by 18% and reducing support tickets by 28%.
Client Success Manager
Phreesia India Pvt. Ltd
Sep 2022 - Feb 2025 (2 years 5 months)
Managed 30+ high-value enterprise accounts, driving a 15% increase in renewal rates and 20% reduction in churn. Led strategic partnerships and conducted QBRs and EBRs with C-level stakeholders.
Consultant (Lead)
PharmaAce Analytics Pvt. Ltd.
Aug 2017 - Aug 2022 (5 years)
Managed enterprise pharmaceutical accounts, increasing quarter-on-quarter revenue by 8% through strategic engagement. Developed and deployed over 10 analytics dashboards using Excel and Qlik Sense, enhancing data-driven decision-making for clients.
Senior Account Analyst
Aliengena Captive Pvt. Ltd.
Jun 2016 - Jul 2017 (1 year 1 month)
Managed over 150 customer accounts, ensuring smooth operations and prompt resolution of escalations within 24 hours. Implemented Excel models to improve financial and operational planning accuracy.
Education
Degrees, certifications, and relevant coursework
Sinhgad Academy of Engineering
Bachelor of Engineering, Mechanical
Bachelor of Engineering in Mechanical from Sinhgad Academy of Engineering.
Rosary Junior College
Higher Secondary Education, Science
Higher Secondary Education in Science from Rosary Junior College.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Skills
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