Javon User
@javonuser1
IT specialist and field technician who delivers reliable on-site support, networking, and cybersecurity-minded solutions.
United StatesWhat I'm looking for
I’m an IT specialist and field service technician with years of hands-on experience supporting customers, resolving hardware and software issues, and keeping systems running reliably. At Comcast, I focused on map planning and design—using Salesforce, CSG tools, AutoCAD, and spatial maps to determine service coverage and coordinate construction points.
I also provide on-site support for equipment like bank scanners, including installing/updating software, troubleshooting, and documenting system logs for manufacturer collaboration. My background spans desktop support and tech support work with ticketing systems and virtualization (vSphere), plus networking fundamentals through Cisco Packet Tracer and security training via my Google Cybersecurity Coursera course.
Experience
Work history, roles, and key accomplishments
Read maps and Comcast cable layouts to confirm whether buildings and areas have Comcast service. Used Salesforce and CSG tools alongside internal tools, applying AutoCAD and spatial maps to coordinate construction points with cross-functional teams.
IT Desktop Support Intern
CareerBuilder
Aug 2016 - Feb 2017 (6 months)
Created and resolved IT support tickets, repairing laptops, desktops, and virtual machines. Managed virtual machines using vSphere, performed VM provisioning/decommissioning, upgraded memory, and troubleshot Polycom phones, wireless headsets, and mobile devices.
Information Technology Student
Year Up
Mar 2016 - Jan 2017 (10 months)
Performed network simulations using Cisco Packet Tracer and tested Linux distributions, including booting an OS from a flash drive. Conducted mock tech support with TeamViewer remote access and disassembled/reassembled desktop hardware components for troubleshooting and repair.
Lenovo Tech Support
CGS (Computer Generated Solutions)
Oct 2014 - Jun 2015 (8 months)
Answered 30–40 customer requests daily, troubleshooting computers and laptops with hard drive and keyboard errors. Scheduled addition/removal of special parts for repairs and managed customer service using an IBM ticketing system.
Field Service Technician
Benchmark Solutions
Jul 2025 - Present (11 months)
Provided on-site support for bank scanners by installing/updating scanner software and troubleshooting issues. Documented system logs and collaborated with manufacturers to support patch deployment and resolution.
Education
Degrees, certifications, and relevant coursework
Coursera (Google Cybersecurity Course)
Google Cybersecurity Course (Coursera), Cybersecurity
Completed a Google Cybersecurity course covering security frameworks and threat identification and prevention.
Year Up Atlanta
IT Help Desk Track (Year Up program), Information Technology (Help Desk)
2016 - 2017
Completed the Year Up IT Help Desk track, including hands-on training in IT support and project management.
Tucker High School
High School Diploma, General Education
Graduated from Tucker High School in 2014.
Availability
Location
United StatesAuthorized to work in
Job categories
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