Rutuja Maske

I’m a customer service professional with nearly 2 years of experience at Amazon, managing 1,200+ global seller cases across multiple international marketplaces in a fully remote environment. I consistently deliver high customer satisfaction (95% rating) with 20% faster resolution times than team average.

At Amazon, I resolved complex technical and policy issues independently by using Amazon’s backend systems and CRM tools, while also handling products, listings, inventory, payments, and account performance. I standardised data-tracking and cross-functional onboarding documentation for international support teams, and managed an end-to-end seller account in parallel to fully understand the seller experience from both sides.

Earlier, I supported end-to-end customer communication for a mechanical services business—scheduling, follow-up, complaint resolution, and invoicing—while coordinating vendors and service delivery across multiple concurrent projects. I also helped launch a digital customer-facing presence on Amazon, JustDial, and IndiaMART, and I bring strong written communication, empathy, and cross-cultural problem-solving to every interaction.