Open to opportunities

Fernando Guerrero

@fernandoguerrero

Message

Customer support analyst with a focus on innovation and growth.

Colombia

Message

What I'm looking for

I am looking for a role that challenges me and allows for professional growth, ideally in a dynamic environment focused on innovation.

With over 7 years of experience in customer service, I have excelled in roles such as Customer Support Analyst and BackOffice. My journey has been marked by effective leadership and a proven track record of delivering outstanding results. I am committed to continuous professional development and always seek ways to improve and learn.

Currently, I am looking for challenging opportunities where I can leverage my skills to drive innovation and business growth. My focus is on efficiency and continuous improvement, and I have successfully implemented new business strategies that have positively impacted my teams and clients.

Experience

Work history, roles, and key accomplishments

Customer Support Analyst

ADDI-FINTECH

Oct 2023 - May 2024 (7 months)

Responsible for analyzing and resolving customer issues, tracking trends in real-time, and providing second-level support for payment requests and financial information. Focused on process automation for the call center and onboarding support for new clients.

Customer Service Problem Solving Data Analysis Process Automation Communication Leadership IT Support Sales

Customer Support Analyst & Operations

CABIFY LOGISTIC

Jan 2023 - Apr 2024 (1 year 3 months)

Handled real-time incident resolution for B2B clients, trained new clients and drivers, and implemented strategies for fleet loyalty and user demand coverage. Focused on delivering results in a short timeframe.

Training Clients Fleet Management Communication Leadership Onboarding

Contact Center Associate

CABIFY TNCONTACT CENTER

Aug 2021 - Jan 2023 (1 year 5 months)

Conducted fraud analysis, categorized users, and managed emergency cases including harassment and accidents. Provided total support and follow-up on cases.

Fraud Analysis Communication Problem Solving Customer Service Teamwork