Javeria Kashaf
@javeriakashaf
I resolve customer queries through efficient WhatsApp support and multilingual communication.
PakistanWhat I'm looking for
I've handled 20+ daily customer interactions at AFZ Company, resolving WhatsApp queries and complaints promptly while meeting service response-time targets.
As Director of Advocacy at the Pakistan Institute of Vision Research and Action, I lead advocacy initiatives, coordinate public communication, build stakeholder relationships, and contribute to awareness campaigns. I bring fluent communication in Urdu, Pashto, English, and Punjabi, along with customer service, problem-solving, and team coordination skills.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
AFZ Company
Jan 2025 - Present (1 year 8 months)
Responded to customer queries and complaints via WhatsApp in a timely and professional manner. Maintained customer satisfaction through clear communication and problem resolution, handling an average of 20+ customer interactions daily.
Education
Degrees, certifications, and relevant coursework
Punjab University
Bachelor of Science, E-Commerce
Pursuing a BS in E-Commerce at Punjab University, Lahore, expected to graduate in 2026.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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