Open to opportunities

Umair Marry

@umairmarry

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Customer support representative with a passion for learning and growth.

Pakistan

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What I'm looking for

I am looking for a role that offers opportunities for growth and development in a supportive environment.

I am a dedicated customer support representative with experience working for various international companies, including a medical firm based in the US and an IPTV company serving clients across the US, UK, Australia, Canada, and Europe. My journey has equipped me with strong communication skills and a knack for problem-solving, allowing me to effectively assist customers and enhance their experience.

In addition to my customer service background, I have also worked as a waiter in a five-star hotel in Islamabad, Pakistan. This role honed my organizational and planning skills, enabling me to thrive in fast-paced environments. I am passionate about learning new things and continuously improving my skill set, which I believe is essential in today’s dynamic work landscape.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Superior Group of Colleges

Jan 2023 - Mar 2025 (2 years 2 months)

Provided customer support to international clients across various industries, including medical and IPTV services. Maintained strong client relations and managed computer systems.

Customer Support Communication

Calling Agent

Superior Group of Colleges

Mar 2021 - Aug 2022 (1 year 5 months)

Worked as a calling agent, handling customer inquiries and providing support. Developed strong communication and decision-making skills in a fast-paced environment.

Customer Service Communication Organizational Skills

Waiter

Five Star Hotel

Served as a waiter in a five-star hotel, ensuring high standards of service and guest satisfaction. Gained experience in hospitality and customer interaction.

Customer Service Hospitality Teamwork Communication