Javeria Habib
@javeriahabib1
Customer Service Advisor focused on first-contact problem solving for tax and retail customers.
United KingdomWhat I'm looking for
I’m a Customer Service Advisor who resolves customer queries quickly and accurately, including tax-related questions and payment handling, while keeping customer accounts up to date. In every contact centre role, I focus on first point of contact outcomes to support company performance targets and deliver a positive customer experience.
Before HMRC, I built strong customer support experience across Footasylum and JD Sports Fashion by communicating through phone, email, and social media to troubleshoot issues and meet productivity goals. I also developed retail customer confidence through serving at tills and helping customers find what they need at Boots, Zara’s Boutique, and earlier roles from a young age—skills I now bring into structured, high-volume service environments.
Experience
Work history, roles, and key accomplishments
Resolved customers’ tax-related queries over the phone and handled payments during calls to keep tax accounts accurate and up to date. Focused on first-contact issue resolution to support company performance targets.
Customer Care Advisor
Footasylum
Nov 2023 - Feb 2024 (3 months)
Handled customer queries at first point of contact in the contact centre, following company best practices. Communicated via email and social media to resolve issues while working toward productivity targets.
Customer Care Advisor
JD Sports Fashion Plc
Jul 2022 - Nov 2022 (4 months)
Resolved customer queries on a first-contact basis and supported high productivity expectations. Liaised with customers via email and phone to answer questions and address issues efficiently.
Customer Assistant
Served customers at the tills and delivered good customer service to ensure a positive shopping experience. Helped customers find what they needed and dealt with queries as they arose.
Customer Assistant
Zara’s Boutique
Provided exceptional customer service in a family-run boutique, helping shoppers with what they needed and resolving queries. Worked efficiently in the business from a young age to support consistent service quality.
Education
Degrees, certifications, and relevant coursework
Leeds Beckett University
Bachelor of Arts (Honours), Criminology
2020 - 2023
Pursued a BA(Hons) in Criminology, with the degree listed as pending.
Hopwood Hall
Level 3 Access to HE Diploma, Public Services and Allied Professions
2019 - 2020
Studied a Level 3 Access to HE Diploma in Public Services and Allied Professions.
Wardle Academy
GCSE (General Certificate of Secondary Education), General Education
2012 - 2017
Grade: 1A*, 6Bs, 2Cs
Completed GCSEs across 9 subjects, achieving grades of 1A*, 6Bs and 2Cs, including Maths, English and Science.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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