Jatuanna Newton
@jatuannanewton
Remote Appointment Scheduler with 10 years of customer service experience.
United StatesWhat I'm looking for
I am a dedicated Remote Appointment Scheduler with a decade of experience in customer service roles, particularly as a Customer Service Representative. My proficiency in ServiceTitan CRM has enabled me to enhance customer experiences through efficient appointment scheduling and meticulous data management. I am passionate about leveraging my strong communication and problem-solving skills to optimize remote scheduling operations and elevate client satisfaction.
In my current role as a Patient Access Representative at St. Francis Primary Care, I facilitate patient registration and appointment scheduling, ensuring accurate data entry while providing exceptional customer service. My previous experience as a Licensed Insurance Sales Representative at Kemper Life Insurance involved developing marketing campaigns, assisting customers with claims, and maintaining accurate records using CRM software. I have consistently contributed to strategic decision-making through my ability to generate insightful sales activity reports.
Throughout my career, I have demonstrated my commitment to excellence in customer service, whether managing tenant relations as a Property Manager or facilitating engaging learning experiences as a Substitute Teacher. I am eager to bring my skills and experience to a new opportunity where I can continue to make a positive impact.
Experience
Work history, roles, and key accomplishments
Patient Access Representative
St.Francis Primary Care
Aug 2024 - Present (1 year 1 month)
Facilitates patient registration and appointment scheduling, ensuring efficient and accurate data entry while providing exceptional customer service to enhance patient satisfaction and streamline clinic operations. Performed insurance verification and utilized Epic Software for patient management.
Licensed Insurance Sales Representative
Kemper Life Insurance
Aug 2022 - Present (3 years 1 month)
Developed and implemented marketing campaigns to attract new business opportunities and retain existing clients. Assisted customers in filing claims, resolving issues, and ensuring exceptional service through prompt communication.
Delivery Courier
FedEx Ground
Jul 2020 - Present (5 years 2 months)
Delivered goods efficiently while maintaining courteous and professional customer interactions. Conducted regular safety inspections of delivery vehicles and promptly reported repair and maintenance needs.
Manager
Mt. Pleasant Property
Jun 2017 - Present (8 years 3 months)
Managed tenant relations by collecting and recording rent, processing applications, and ensuring compliance with the Fair Housing Act through accurate management of tenant files. Implemented leasing and rental agreement policies in alignment with state and federal regulations, contributing to streamlined property management operations.
Substitute Teacher
Monroe City School Board
Aug 2014 - Present (11 years 1 month)
Implemented current events and technology into daily lessons to enhance student comprehension and engagement. Facilitated small group discussions and provided individualized instruction to support diverse learning needs.
Education
Degrees, certifications, and relevant coursework
InteleTravel University
Online Travel Agent, Travel
2002 - 2002
Completed comprehensive training to become an online travel agent, focusing on various aspects of travel planning and booking. Acquired skills in itinerary creation, destination knowledge, and customer service within the travel industry.
Career Training Specialist
Cosmetologist, Cosmetology
1995 - 1995
Underwent specialized training in cosmetology, covering a range of beauty treatments and practices. Developed expertise in hair care, skin care, and nail services, preparing for a career in the beauty industry.
Harvest Career Business College
Accounting, Accounting
1990 - 1990
Studied principles of accounting, including financial reporting, bookkeeping, and tax preparation. Gained foundational knowledge in financial management and record-keeping practices essential for business operations.
Ouachita High School
High School Diploma, General Education
1989 - 1989
Completed general education requirements, earning a high school diploma. Developed foundational knowledge across various subjects, preparing for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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