Lindsy Keaton-Harlan

Rounded on emergency department patients awaiting admission, assisting with wayfinding and monitoring the event inbox for concerns. Reviewed narratives, completed missing information, and assigned issues to Patient Experience Specialists for resolution.

Reviewed certificate of insurance documents for rental requirements, communicating with vendors, customers, and managers for corrections and documentation. Uploaded valid documents to accounts, calculated property insurance credits, and supported colleagues on policy questions.

Generated statistical reports for Account Managers and staff regarding regional blood drives. Coordinated with Account Managers and Blood Program Leaders for marketing orders, delivery, and event reminders.

Assisted patients with applications for medication assistance programs, communicating with patients, families, and providers regarding missing information. Performed data entry in CRM, calculated financial eligibility, and prepared applications for processing.

Directed insurance agents and carriers to appropriate departments and assisted licensed agents in resolving Medicare enrollment issues. Coordinated with team members and insurance carriers to gather product information and resolve agent/client issues.

Scheduled appointments for new and established patients and coordinated physicians' daily calendars. Answered patient questions, gathered medical records from outside facilities, and communicated with departments for appointment assistance.

Greeted and guided visitors, patients, and employees throughout the hospital, assisting with community locations. Managed employee schedules for the Information Center and trained new staff on processes and procedures.

Greeted and guided visitors, patients, and employees from the front information desk, assisting with hospital navigation and community locations. Utilized the IDX system to locate patients and contacted departments for further information.

Processed and submitted Medicare Advantage applications to insurance companies, ensuring timely completion and communicating corrections to agents. Acted as a liaison, resolving questions and issues regarding plan information, claims, and benefits between clients and insurance companies.

Provided excellent customer service daily, offering detailed information about rental properties and managing the front office. Collected rental payments, communicated with owners and vendors, and scheduled appointments for property viewings and lease signings.

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.

Graduated from Fatima High School, completing a comprehensive high school curriculum. Acquired fundamental academic skills and prepared for post-secondary education.