Open to opportunities

Jatin Ahirwar

@jatinahirwar

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Revolut Support Expert in Fintech, Python/C, Blockchain. CS50x certified.

India

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What I'm looking for

I am looking for a role that values innovation and customer-centric solutions, with opportunities for growth.

Support Specialist at Revolut with expertise in fintech customer support, blockchain, and technical troubleshooting. Skilled in Python, C, and Flask, he resolves complex crypto and trading inquiries while managing JIRA workflows for seamless operations. Proven track record at Amazon, Vodafone UK, and financial services roles, blending technical proficiency with a customer-first mindset. Certified in CS50x and blockchain development, Jatin drives innovative solutions to enhance user experiences in dynamic fintech environments.

Experience

Work history, roles, and key accomplishments

Current

Support Specialist

Current

Revolut

Jan 2024 - Present (1 year 6 months)

As a Support Specialist at Revolut, I assist users with cryptocurrency and trading inquiries through various support channels. I provide guidance on transactions, market insights, and account issues, while also managing JIRA tickets for technical issues and escalations.

Customer Support Cryptocurrency Trading Jira Problem Solving Technical Support Communication Financial Services Service Desk User Experience

Senior Executive

_VOIS

Nov 2022 - May 2023 (6 months)

As a Senior Executive at _VOIS, I provided support to Vodafone UK customers, addressing queries related to network services and account management while also pitching sales for monthly contracts.

Customer Support Sales Account Management Communication Problem Solving Vodafone VOXI Pay As You Go

Quality Analyst

Annova Solutions

Jul 2022 - Sep 2022 (2 months)

In my role as a Quality Analyst at Annova Solutions, I was responsible for assembling legal documents and ensuring the accuracy of order processing for litigation support services.

Quality Assurance Legal Support Order Processing Communication Team Collaboration Litigation Process Improvement Customer Service

Teammate

TaskUs

Jan 2021 - Jan 2022 (1 year)

As a Teammate at TaskUs, I assisted international customers with their queries regarding an online food ordering platform, later transitioning to handle payment-related inquiries.

Customer Support Payment Processing Communication Problem Solving Order Management Technical Support Team Collaboration

Customer Service Representative

Amazon

Jun 2020 - Jan 2021 (7 months)

In my role as a Customer Service Representative at Amazon, I handled inbound customer queries related to orders and accounts for both Indian and North American customers via chat.

Customer Service Order Management Communication Problem Solving Inbound Chat Support Account Management Technical Support

Customer Service Representative

Magnum Group

Dec 2018 - Jun 2020 (1 year 6 months)

At Magnum Group, I provided customer service for a fintech company, assisting customers with loan-related inquiries via inbound support.

Customer Service Fintech Loan Support Inbound Communication Problem Solving Account Management Financial Services User Experience

Education

Degrees, certifications, and relevant coursework

Kendria Vidhyalya Pachmarhi

Science

2003 - 2015

Completed education with a focus on Physics, Chemistry, and Mathematics (PCM), laying a strong foundation for further studies in technology and customer support.