Open to opportunities

Jatara Coachman

@jataracoachman

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Customer Service Representative specializing in insurance, claims support, and high-volume call-center client care.

United States

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What I'm looking for

I’m looking for a role where I can support customers in insurance/claims with empathy, accuracy, and speed—working in a call-center environment that values HIPAA-compliant documentation, continuous quality, and respectful problem-solving.

I’m a Customer Service Representative with experience supporting clients in insurance, claims management, and call centre environments. I help members and customers with healthcare plan inquiries, billing questions, eligibility and benefits, and account updates—using clear communication and conflict resolution to keep satisfaction high. I document interactions accurately in CRM systems while maintaining compliance with HIPAA and company policies.

Across roles with Sedgwick, Alorica, and TTEC, I’ve handled complex customer needs such as return-to-work (RTW) programs, workplace accommodation processes, and insurance plan selection. I coordinate with internal teams and multiple stakeholders to track case progress and recommend adjustments that support successful outcomes. I also bring strong follow-through from scheduling service appointments, arranging payment arrangements, and meeting call centre performance metrics.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

HSCS

Sep 2025 - Nov 2025 (2 months)

Provided high-volume inbound customer service for healthcare plan inquiries, billing questions, and account updates. Documented interactions in CRM systems with HIPAA and company policy compliance, resolved concerns, and escalated complex issues when needed.

Customer Service client support Account Management Billing Support Account Updates CRM Systems HIPAA compliance Conflict Resolution Escalation Management Documentation Time Management Attention To Detail

Customer Service Representative

ADT

Apr 2025 - Aug 2025 (4 months)

Handled high-volume inbound and outbound calls for security system inquiries, account questions, and service requests. Provided troubleshooting guidance, assisted with billing and payment arrangements, scheduled installations/maintenance, and documented interactions in CRM systems while following security protocols.

Customer Service client support Account Management Security Systems Troubleshooting Mobile App Support Billing Payment Arrangement CRM Systems Call Center Support Documentation Security Protocols Conflict Resolution

Customer Service Representative

Sedgwick

Feb 2022 - Feb 2025 (3 years)

Supported clients and claimants with return-to-work (RTW) programs and workplace accommodation processes. Coordinated case progress communications, documented updates in company systems, and recommended adjustments to support successful return-to-work outcomes.

Customer Service client support Return to Work Programs Workplace Accommodations Coordination Record keeping Documentation Team Collaboration

Customer Service Representative

Alorica

Oct 2021 - Jan 2023 (1 year 3 months)

Assisted customers with account inquiries, billing issues, and service requests. Processed payment arrangements and payment extensions, maintained accurate transaction and interaction records, and handled office opening and closing procedures.

Customer Service client support Billing Support Payment Arrangement Payment Extensions Transaction recording Documentation Office Administration Conflict Resolution Attention To Detail

Customer Service Representative

TTEC

Oct 2020 - Sep 2021 (11 months)

Helped customers select appropriate insurance plans based on their needs. Reviewed and explained benefit packages and policy coverage, addressed eligibility and plan feature questions, and met call center performance standards.

Customer Service client support Policy Coverage Eligibility Support Coverage Time Management Attention To Detail

Janitor

Red Carpet Inn

Dec 2008 - Jan 2013 (4 years 1 month)

Maintained cleanliness and sanitation of guest rooms and public areas. Completed routine cleaning tasks including vacuuming, mopping, restroom sanitation, trash/recycling removal, and surface cleaning to meet hotel hygiene standards.