At Southern Crescent Technical College, I serve as a primary point of contact for faculty, staff, and leadership, providing IT support across multiple systems. I troubleshoot Windows, macOS, and account-based issues while managing access requests and sensitive account changes.
I support onboarding by preparing systems, accounts, and materials for new staff. I also monitor and generate system reports to track user activity, updates, and compliance needs.
At Griffin-Spalding County Schools, I provided day-to-day technical support for over 500 users across multiple locations. Earlier, at Office Depot, I delivered front-line IT support and tracked service requests through phone, email, and ticketing systems.
