Open to opportunities

Dominique Brevard

@dominiquebrevard

A+ certified IT support professional helping users solve technical challenges with troubleshooting, data-driven documentation, and customer service.

United States

Message

What I'm looking for

I’m looking for Help Desk/IT Support work where I can quickly troubleshoot issues, support users with device and software problems, and keep documentation organized—using data and automation to improve response quality and efficiency.

I’m a CompTIA A+ Certified professional with 6+ years of experience using technology, data analysis, documentation management, and stakeholder communication in fast-paced educational environments. I’m known for quickly learning new systems, adapting to technology, and delivering excellent customer service.

I’ve supported students, colleagues, and families with classroom technology, digital platforms, login issues, software application usage, and routine troubleshooting to keep daily work moving. I also coordinate communication to ensure issues are resolved with clear follow-through and timely updates.

Alongside operational support, I analyze performance data to identify trends, monitor progress, and support data-driven decision-making. I maintain accurate digital records, reports, and compliance documentation across multiple systems—so stakeholders can rely on clean, organized information.

I also built and tested an “AI Productivity & Workflow Automation” lab, using AI tools to automate research and documentation workflows and develop prompt-based workflows to improve efficiency and information gathering. I evaluated emerging AI platforms for practical business applications and researched automation opportunities across education and logistics to reduce repetitive administrative work.

Experience

Work history, roles, and key accomplishments

Current

Lead Teacher

Current

KIPP NYC - WHMS

Aug 2025 - Present (11 months)

Used educational technology platforms, digital tools, and data systems to support instruction, communication, and performance tracking. Provided routine classroom technology troubleshooting and maintained digital records and compliance documentation across multiple systems.

Educational Technology Digital Tools Data Analysis Documentation Management Troubleshooting Compliance Documentation Learning Management Systems Microsoft 365 Google Workspace Performance Monitoring

Lead Teacher

Friendship Public Charter Schools

Aug 2024 - Aug 2025 (1 year)

Managed documentation, progress monitoring, and instructional planning using technology platforms and digital systems. Analyzed performance data to identify trends and support targeted interventions while assisting with routine technology-related challenges.

Educational Technology Digital Platforms Data Analysis Progress Monitoring Documentation Management Troubleshooting Compliance Documentation Microsoft 365 Google Workspace MacOS

Lead Teacher

KIPP DC - AIM

Aug 2023 - Aug 2024 (1 year)

Supported daily operations and instruction using classroom technology, digital learning platforms, and productivity tools. Monitored student performance data, provided routine troubleshooting for devices and software, and communicated with 30+ families about technology usage and support strategies.

Digital Learning Platforms Data Analysis Student Progress Tracking Troubleshooting Documentation Management Microsoft 365 Google Workspace MacOS

Afterschool Literacy Teacher

Horton’s Kids

Oct 2022 - Aug 2024 (1 year 10 months)

Used technology tools and digital resources to support literacy instruction and student engagement. Maintained documentation of student progress and program participation and communicated regularly with families regarding performance, challenges, and recommended support strategies.

Educational Technology Documentation Management Student Progress Tracking Troubleshooting Microsoft 365 Google Workspace

Lead Teacher

DCPS - Alice Deal Middle School

Aug 2020 - Aug 2023 (3 years)

Delivered instruction using technology, data, and differentiated supports. Assisted students with digital learning platforms and classroom technology, while managing classroom systems, documentation, assessments, and daily operations.

Educational Technology Digital Learning Platforms Data Analysis Documentation Management Troubleshooting Learning Management Systems Microsoft 365 Google Workspace MacOS

Education

Degrees, certifications, and relevant coursework

Northwest Missouri State University

Master of Science, Recreation Management (Facility Management & Special Event Planning)

2019 -

Earned a Master of Science in Recreation Management with a concentration in Facility Management & Special Event Planning at Northwest Missouri State University.

University of North Carolina at Greensboro

Bachelor of Science, Community Recreation & Special Event Planning

Earned a Bachelor of Science in Community Recreation & Special Event Planning at the University of North Carolina at Greensboro, with a minor in Sociology and Communications.