Open to opportunities

Jaspreet Kaur

@jaspreetkaur17

Message

I resolve enterprise application, access, and database issues while improving support workflows.

Canada

Message

What I'm looking for

I'm looking for a technical support, application support, or IT operations role where I can resolve user and database issues, improve support processes through automation, and contribute to reliable enterprise systems.

At Infosys, I supported enterprise applications, resolved 300+ user access and permission issues, and used SQL across MS SQL Server, MySQL, and Oracle to validate and manage data. I also supported database maintenance, backup validation, incident resolution, and technical documentation.

I've automated Excel-to-MySQL ingestion with Python, reducing manual effort by 40%, and built ticketing, backup monitoring, analytics dashboard, and AI news-tagging projects. My customer service experience at Circle K complements my technical troubleshooting with clear, customer-focused support.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Circle K

Feb 2026 - Jul 2026 (5 months)

Provided customer-focused service in a fast-paced retail environment, handling customer questions, requests, and concerns professionally. Resolved customer issues by identifying needs and explaining solutions clearly.

Customer Service Problem Solving Cash Handling Retail Operations

System Engineer

Infosys Ltd.

Nov 2022 - May 2025 (2 years 6 months)

Provided technical support for enterprise applications, troubleshooting user issues, and ensuring smooth system operations. Resolved 300+ user access and permission-related issues, improving system availability and user experience.