Timi User

I am an adaptable and analytical support professional with hands-on experience in resolving application and system issues across enterprise environments. My background includes delivering first- and second-line application support for a custom hospital information system, where I triaged support tickets and resolved over 90% within SLA. I pride myself on my ability to communicate complex technical concepts clearly to diverse audiences, ensuring that users feel supported and informed.

In my previous role as a Project Support Officer, I collaborated with various departments to manage bug tracking and user training initiatives. I also authored internal documentation to enhance our knowledge base, contributing to consistent support resolution. My technical skills include proficiency in SQL-based systems and familiarity with ticketing tools like Jira and ServiceNow, which I utilized to diagnose and resolve issues efficiently.

With a strong commitment to continuous learning and process improvement, I am eager to leverage my skills in a challenging support role that values client success and teamwork.