Open to opportunities

Jason Penny

@jasonpenny

Message

I streamline compliant operations, automate workflows, and build scalable policy and documentation systems.

United States

Message

What I'm looking for

I'm looking to lead operational improvement, compliance, policy, and transformation initiatives where I can eliminate bottlenecks, automate workflows, and build scalable systems across complex, regulated organizations.

I've led compliance and operational transformation at Heathos, the IRS Transformation and Strategy Office, Blue Lantern Health, Tampa Fire Rescue, and the U.S. Navy. I turn complex federal directives, regulatory requirements, and unscripted operational challenges into clear workflows, standardized SOPs, and actionable guidance.

At Blue Lantern Health, I built a centralized policy repository that achieved 100% compliance in annual carrier and regulatory audits and eliminated BBB complaint backlogs within 60 days. I use AI-assisted research, prompting, documentation, and automation to reduce manual work, improve data quality, and keep cross-functional teams aligned.

Experience

Work history, roles, and key accomplishments

Current

Senior Compliance & Special Projects Specialist

Current

Heathos

Feb 2025 - Present (1 year 6 months)

Lead cross-functional special projects and operational improvement initiatives during organizational restructuring. Interface with regulatory entities and integrate AI-assisted workflows to streamline compliance tasks.

Special Projects Process Optimization Policy And SOP Design Change Management Regulatory Compliance CMS Prompt Engineering Microsoft 365 Microsoft Copilot ChatGpt Gemini

Strategic Operations & Transformation Specialist

Internal Revenue Service

Jul 2024 - Feb 2025 (7 months)

Served as an operational advisor within the Transformation and Strategy Office, supporting agency-wide modernization initiatives. Translated complex federal directives into actionable operational guidance and monitored project progress.

Operations Strategic Planning Project Monitoring Cross Functional Collaboration Federal Compliance

Operations & Policy Manager

Blue Lantern Health

Oct 2021 - Feb 2024 (2 years 4 months)

Led a comprehensive overhaul of company-wide operational policies, establishing standardized procedures and a centralized policy repository. Redesigned complaint escalation workflows and managed operational alignment across a 600+ employee organization.

Policy Development Compliance Audits Complaint Resolution Workflow Engineering

Public Information & Crisis Operations Officer

Tampa Fire Rescue

Jan 2014 - Jul 2021 (7 years 6 months)

Served as Principal Operational Advisor to department heads on policy execution, crisis management, and agency communications during high-stakes events. Developed standardized operational protocols and emergency response workflows.

Crisis Management Emergency Response Communications Operations

Operations & Information Officer

United States Navy

Jan 2002 - Jan 2014 (12 years)

Managed operational teams during three overseas deployments in support of Operation Iraqi Freedom, leading high-stakes information logistics and regional stakeholder coordination.

Operations Management Stakeholder Coordination Team Leadership