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Ashanti the Diva User

@ashantithedivauser

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Expert operations manager focused on process improvement and client relations.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, values process improvement, and offers opportunities for professional growth.

I am a seasoned Senior Operations/Process Improvement Manager with extensive experience in delivering high-quality services and solutions. My career has been marked by a commitment to driving impactful results through effective project management and continuous improvement initiatives. At the Internal Revenue Service, I led evaluations of business processes and developed enterprise IT architecture plans, significantly enhancing operational efficiency.

Throughout my tenure at Frontier and General Dynamics, I honed my skills in creating governance frameworks and standardizing processes, particularly for the U.S. Air Force. My ability to conduct thorough assessments of existing systems and implement solutions has consistently resulted in improved performance and client satisfaction. I am passionate about building trusting relationships with clients and stakeholders, ensuring that their needs are met while aligning with organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Process Modernization Manager

Current

Internal Revenue Service

Jan 2023 - Present (2 years 6 months)

Provided strategic leadership and oversight in IT strategy, planning, and alignment for the IRS Enterprise Server Division's Modernization Program Office. Utilized strong analytical skills to gather and interpret complex data, supporting strategic decision-making and operational enhancements.

Strategic Leadership IT Modernization Data Analysis Project Management Change Management Stakeholder Management Risk Management Communication

Senior Process Solution Architect

Frontier Inc./Deloitte Consulting

Jan 2020 - Jan 2023 (3 years)

Provided strategic leadership and consulting services for the Federal Government via an Air Force contract, focusing on knowledge management and process improvement. Developed governance frameworks, conducted data analysis, and implemented process improvement strategies for the US Air Force.

Governance Data Analysis Process Improvement Client Engagement Strategic Consulting Knowledge Management

Project Manager/IT Operations

General Dynamics Information Technology

Jan 2007 - Jan 2020 (13 years)

Provided strategic leadership and consulting services for the Federal Government via a DoD Contract, focusing on managed services and service delivery. Managed a Service Desk team to achieve ISO 23001 compliance and implemented coaching strategies that reduced turnover by 21%.

Project Management IT Operations Service Delivery Resource Management ServiceNow Agile Methodology Customer Satisfaction Knowledge Management

Education

Degrees, certifications, and relevant coursework

Texas A&M University

Bachelor of Business Administration, Business Administration

Completed a Bachelor of Business Administration, focusing on core business principles and management. Gained expertise in various aspects of business operations and strategy.