Ashanti the Diva UserAU
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Ashanti the Diva User

@ashantithedivauser

Expert operations manager focused on process improvement and client relations.

United States
Message

What I'm looking for

I am looking for a role that fosters collaboration, values process improvement, and offers opportunities for professional growth.

I am a seasoned Senior Operations/Process Improvement Manager with extensive experience in delivering high-quality services and solutions. My career has been marked by a commitment to driving impactful results through effective project management and continuous improvement initiatives. At the Internal Revenue Service, I led evaluations of business processes and developed enterprise IT architecture plans, significantly enhancing operational efficiency.

Throughout my tenure at Frontier and General Dynamics, I honed my skills in creating governance frameworks and standardizing processes, particularly for the U.S. Air Force. My ability to conduct thorough assessments of existing systems and implement solutions has consistently resulted in improved performance and client satisfaction. I am passionate about building trusting relationships with clients and stakeholders, ensuring that their needs are met while aligning with organizational goals.

Experience

Work history, roles, and key accomplishments

IS
Current

Process Modernization Manager

Internal Revenue Service

Jan 2023 - Present (2 years 6 months)

Provided strategic leadership and oversight in IT strategy, planning, and alignment for the IRS Enterprise Server Division's Modernization Program Office. Utilized strong analytical skills to gather and interpret complex data, supporting strategic decision-making and operational enhancements.

GT

Project Manager/IT Operations

General Dynamics Information Technology

Jan 2007 - Jan 2020 (13 years)

Provided strategic leadership and consulting services for the Federal Government via a DoD Contract, focusing on managed services and service delivery. Managed a Service Desk team to achieve ISO 23001 compliance and implemented coaching strategies that reduced turnover by 21%.

Education

Degrees, certifications, and relevant coursework

Texas A&M University logoTU

Texas A&M University

Bachelor of Business Administration, Business Administration

Completed a Bachelor of Business Administration, focusing on core business principles and management. Gained expertise in various aspects of business operations and strategy.

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Ashanti the Diva User - Process Modernization Manager - Internal Revenue Service | Himalayas